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Article Editor: Christopher L. Simmons
Debtco® Re-Engineers Customer Service Department, Increases Customer Satisfaction
Survey of Clients Confirms Improved Service
SAN DIEGO, Calif. - April 20, 2004 /Send2Press Newswire/ -- Debtco, the San Diego-based
financial services company that enables consumers with hardships to overcome excessive credit
card debt, today announced the company has implemented a reorganization of its customer service
department to improve responsiveness and provide more individualized help for clients.
Debtco also announced that the company has incorporated a new customer service software system
that enables clients to make payments and view accounts online while ensuring the privacy and
security of account information.
"These steps are part of our ongoing effort to make the Debtco program easier for clients and
to make the process of becoming debt-free as convenient as possible," said Nicolas De Segonzac,
president and CEO of Debtco.
The changes to the customer service department included a reorganization of the staff into
regional teams who work together on all accounts within a particular area of the country and
are familiar with the individual details and status of each account. In addition, Debtco has
increased its staff to include three additional customer service representatives -- an 18
percent increase. After the new hires, Debtco's customer service department now has 17
employees and looks to expand further in coming months.
"This team approach ensures that whenever a client calls they will be able to talk to somebody
who is intimately familiar with the specifics of that account and can advise them in a highly
effective manner," said Nick Riney, director of customer service for Debtco.
Founded in 2000, Debtco's three-year program includes debt mediation and a financial education
boot camp for individuals with severe credit card burdens combined with hardships, such as
illness, divorce, the loss of a spouse, job loss or reduction in salary, that has put them on
the verge of bankruptcy. Over the past three years, Debtco has resolved more than $70 million
dollars in debt on behalf of its clients and paid out more than $35 million to creditors, who
would have received nothing had the clients declared bankruptcy.
Debtco reported that in recent months its customer service staff has succeeded in answering 90
percent of incoming calls, rather than requiring clients to leave a message for their call to
be returned.
Since implementing the changes to its customer service department in January, client surveys,
conducted randomly, showed an average score of 4.2 out of a possible best of 5 for the first
two months of 2004. That figure compares with an average score of 3.9 out of 5 for all of 2003.
About Debtco
Debtco offers an honorable and effective alternative to personal bankruptcy. The company's
three-year program combines debt mediation and education to help consumers with hardships
overcome excessive credit card debt and ensure they manage credit responsibly in the future.
Debtco is not a credit counselor, debt consolidator or credit repairer.
For more information call 1-800-471-8203.
• Previous News from Debtco, Inc.
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