Send2Press Newswire

Americans Continue to Lack Disaster Emergency Plans

Tue, 15 Jan 2008 00:01:03 GMT

ST. LOUIS, Mo. - Jan. 15 (SEND2PRESS NEWSWIRE) -- In 2007, the Federal Emergency Management Association (FEMA) declared 63 major U.S. disasters. Almost every state in the country was affected, including Hawaii. In response to such emergency situations, Disaster Recovery America has formulated a Web-based emergency plan to help families and communities quickly get back on their feet.

According to Disaster Recovery America, today's environment warrants disaster recovery plans, yet most American families still possess a false sense of security.

While final damage statistics for 2007 will reveal that over 12,000,000 acres of land were destroyed or damaged by wildfires, flooding and coastal storms, American families continue to ignore disaster-preparedness plans.

Disaster Recovery America's mission is to raise safety awareness and to provide families with a unique, emergency communication and disaster-recovery toolset. Their approach is to simplify, automate, and streamline the process. Mandatory resources are assembled and organized in one location - a secure, cyber-vault.

"Our country is experiencing a growing number of natural and man-made disasters; these should serve as a wake-up call for families and communities to take meaningful action and to develop a plan to maximize safety before, during, and after a disaster," John Lazare, Executive Director for Disaster Recovery America, said. "When disaster strikes, good decisions don't just happen; family safety planning is not a complex issue, but it does require a proven and tested structure to be effective."

According to Lazare, automated communication is the most critical component of disaster preparedness and recovery.

"While emergency voice alerts are effective, email campaigns to recruit safety team volunteers and to keep everyone informed are also important," Lazare said. "Timely and organized communication is the key to managing a safe, and effective emergency-response effort."

Disaster Recovery America started designing the program in January 2005; it was designed around a proven and tested emergency planning and deployment model. In 2007, more than 200 families participated in field testing the final product; it was found to be safe and effective.

Disaster Recovery America is also pursuing electronic links and partnerships with national insurance, financial, and prescription drug companies to control membership cost and to enhance product benefits.

A finished product that is comprehensive, efficient, and cost effective is available for $5 a month.

For more information, visit: www.disasterrecoveryamerica.com.

Copyright © 2008 Send2Press® Newswire, a unit of Neotrope®
TAGS: Send2Press Newswire, Disaster Recovery America, online data backup and cyber vault

ACS Data Recovery Launches Nationwide Regional Affiliate Program for Computer Repair Centers

Thu, 01 Nov 2007 21:36:37 GMT

TEMPLE, Texas - Nov. 1 (SEND2PRESS NEWSWIRE) -- ACS Data Recovery, a worldwide leader in hard drive and RAID data recovery services, is proud to announce the official launch of their brand new Regional Affiliate Program for computer service providers and networking professionals. While the company's new program offers robust discounts on data recovery services, it also offers additional PR for the Affiliate, and allows all Affiliates the opportunity to earn a substantial commission just for serving as a local drop off point for customers of ACS Data Recovery.

Computer service centers with a customer-friendly atmosphere can become an official drop off point for customers of ACS Data Recovery, and receive commissions of up to 35% for each job that comes through their store. "We wanted something totally different for our partners," explained company president, Greg Duffield. "A lot of data recovery companies offer some sort of reseller program, but we wanted to up the ante by not only offering some of the biggest discounts, but also increasing the ways in which our partners can earn revenue. Some of our customers don't want to go through the hassle of shipping their hard drives," Duffield said.

"They prefer to have a local store that will enable them to conveniently drop off their hard drive, and this program is a perfect fit for computer repair shops, retail service centers and network professionals. Basically, our customer is forwarded to one of the Regional Affiliates, we then notify the Affiliate, a shipping label will be provided, and a FedEx pickup will be scheduled in order to deliver the customer's drive to our Temple, Texas lab. If their data is recovered, the Affiliate receives 35% of the data recovery fee."

In addition, Regional Affiliates will be eligible for steep discounts of up to 35% on all data recovery services that may be needed for their own customers.

Not only do the Regional Affiliates receive some of the best commissions and discounts in the industry, they also receive additional promotion. ACS Data Recovery will issue an official press release announcing each new affiliate, and that release will be fed to a variety of news outlets (i.e. Google News, Yahoo!, and various trade magazines). The Affiliate's company will also be listed on the Regional Affiliates Page for their area, which will also include a link to the new Affiliate's website and all necessary contact information.

Participation in this program is going to be very limited, with just 2 locations being offered for major metropolitan areas (populations over 1 million people), and 1 location for less populated areas (populations of fewer than 1 million people). This will allow Affiliates to take full advantage of this program, without having to compete amongst each other. Affiliate applications will be processed on a first come, first served basis.

More detailed information can be found at: www.acsdata.com/data-recovery-reseller.htm.

About ACS Data Recovery
ACS Data Recovery, a division of ACS Forensics, Inc, is a Texas-based corporation specializing in the recovery of lost data from failed hard drives and RAID systems since 2003. ACS is a registered Dun & Bradstreet company, and is also a registered partner of the Central Contractor Registry. They provide services worldwide to Fortune 500 companies, government agencies, every branch of the military, defense contractors, law firms, health care facilities, major universities and home users.

For more information you can visit the company's website at www.acsdata.com or call 1-877-646-0546.

Copyright © 2007 Send2Press® Newswire, a unit of Neotrope®
TAGS: Send2Press Newswire, ACS Data Recovery, RAID data recovery services

LG Electronics Chooses LiveRepair.com as a Provider of Technical Support Services to its Customers in Ukraine

Tue, 28 Feb 2006 15:43:00 GMT

All LG notebook computers sold in Ukraine will be bundled with 24x7 online and phone helpdesk and technical support service, called Expert.LG

THORNWOOD, NY and KIEV, Ukraine - (SEND2PRESS NEWSWIRE) -- The representative office of LG Electronics in Ukraine announced at EnterEX 2006 IT tradeshow the launch of a new promotional campaign for its notebook computers. Each LG notebook sold this spring will be bundled with a 1 year Expert.LG support license. Expert.LG support covers all computer-related questions - no matter if it is an issue with the notebook itself, installing or using software products, or connecting external devices. Such service offering is unique in the Ukrainian market and is aimed at strengthening LG Electronics as a high-quality IT brand and gaining additional loyalty of Ukrainian consumers. The service will be provided by LiveRepair.com, a leading provider of remote support solutions with a large operational office in Kiev, Ukraine, which allows it to serve customers in the Russian, Ukrainian, and English languages.

LiveRepair.com was chosen as the service provider for its high-quality and reliable, yet cost-effective and flexible, technical support solutions. LiveRepair.com's TekOffice helpdesk management system was the only support solution that could be localized for providing support in Russian within a very short time frame of 3 weeks.

"Localization capabilities have brought TekOffice helpdesk suit to another level of flexibility," says Larry Sheremetyev, LiveRepair.com's Director of Business Development, Marketing and Sales. "Now companies worldwide can use our helpdesk management solution to provide support in any language - all it takes is changing resource files in the TekOffice configuration."

The extent of service customization that LiveRepair.com offers can vary significantly, depending on specific integration needs and requirements of its customers. The customization that has been done for LG includes localization of TekOffice's and TekLink's - remote diagnostics and screen sharing software - interfaces into Russian, allowing the technicians and customers to chat in any language they choose, as well as full customization of the support Web site interface to match LG branding.

In addition to standard online support aided by remote diagnostics and screen sharing capabilities, the Expert.LG service includes 24x7 phone support. Users of LG notebook computers will be able to conveniently dial a toll-free number and get instant support over the phone.

"With support service provided by LiveRepair.com, a company having over 5 years of experience in this pioneering field, LG will be able to provide a new level of support services for Ukrainian consumers, which is unmatched in the industry," says Alexander Gumenyak, Notebook PCs Marketing Manager in Ukraine. "Featuring 24x7 technical support, LG will provide its customers not only with high-quality products, but also trouble-free, enjoyable computing experience, while in turn benefiting from increased customer loyalty and lowered support costs."

About LiveRepair.com (www.liverepair.com)

LiveRepair.com, founded in 1999, provides cost-effective 24x7 PC technical support and maintenance services online for individual users and enterprises, licenses its remote support software on a leased basis to IT companies and departments, as well as offers outsourced software development and Web design services to businesses worldwide. Combining proprietary automated remote PC diagnostic software with high-quality technical support from experienced support experts, LiveRepair.com offers round-the-clock service at affordable prices. LiveRepair.com pays special attention to the needs of small office/home office users (SOHO), small- and medium-sized enterprises (SMEs). The outsourced support service, TekSource, is available on a private-label basis to companies that have IT support needs. The TekOffice remote support suite is available for use on ASP basis as well. More information: www.liverepair.com.

About LG Electronics (www.lge.com)

LG Electronics (KSE: 06657.KS) is a global leader in providing cutting-edge, convergent electronics, information and communications products designed to meet the diverse needs of fast-changing consumers. With consolidated sales of US$37.7 billion and overseas sales of US$32.6 billion (86% of total sales), LG Electronics employs more than 70,000 employees in 76 subsidiaries located in 39 countries and operates four business units including Mobile Communications, Digital Appliance, Digital Display and Digital Media.

LG Electronics' goal worldwide is to create and enable the intelligent networking of digital products that will make consumers' lives better than ever. For more information please visit www.lge.com.

LiveRepair, LiveRepair.com, TekLink, TekOffice, and TekSource are trademarks of LiveRepair.com, Inc. All other trademarks are property of their respective owners.

LiveRepair.com Extends the Range of Supported Products to Provide Complete Service to PC Users

Thu, 08 Dec 2005 14:10:00 GMT

In a constant pursuit for the highest service quality, LiveRepair.com widens the range of supported computer software and hardware products, other digital equipment.

THORNWOOD, NY (SEND2PRESS NEWSWIRE) -- LiveRepair.com (www.liverepair.com), a leading provider of remote support services, changes its list of officially supported products to reflect the most recent changes in IT, as well to communicate the improved level of support to customers. LiveRepair.com now provides coverage for the most popular consumer technologies available today on the high-tech market.

Striving to further increase quality of computer support service and to meet the challenge of providing adequate support to modern technologies, LiveRepair.com conducts a rigorous analysis of the most popular technologies available today on the high-tech market. As a result of this analysis, the company's existing knowledge base has been broadened with solutions to support the most recent computer-related hardware and software products.

LiveRepair.com's policy always has been to help customers with any inquiry they might have. So most of these products were supported previously, but a standard disclaimer was used to warn the user that the product was not on the officially supported list. Now, after the company had sufficient exposure to the most recent products and technologies to guarantee support quality, the products are added to the list of officially supported products. For example, devices like flash-based drives and memory cards were supported on a regular basis by LiveRepair.com's technical support staff. So the supported products list now reflects this type of storage media and equipment which is widely used in everyday life.

The new list is very extensive: it covers personal computers that work under the Windows family of operating system (from the "ancient" Windows 98 SE up to Windows XP, including the "hottest" Windows XP Media Center Edition), as well as handheld devices, digital cameras and camcorders, various multifunctional devices, multimedia software (CD/DVD burning, image viewing, etc.) and gaming. Special attention is paid to the SOHO needs: network setup and configuration, including wireless networks and Internet connection, file and printer sharing. Proper and up-to-date configuration of security software and privacy protection becomes increasingly important in the modern digital world. Therefore, protection against viruses, spyware, annoying adware and other common security threats has a special place on the list.

The full list of supported products is available at http://tekonline.liverepair.com/online/supported.asp.

LiveRepair.com goes beyond traditional technical support, setting new service standards in providing 24x7 remote assistance to ensure trouble-free PC functionality. This full-spectrum service includes pre-purchase advice for computer hardware and software, quick and competent advice on its compatibility and functionality, installation and troubleshooting, network setup, security audit and privacy protection, system configuration, maintenance and optimization, and much more.

"Ability to provide support for a wide range of computer-related software, hardware and peripheral devices is of utmost priority to us as a provider of support services," says Larry Sheremetyev, Director of Business Development, Marketing and Sales at LiveRepair.com. "With instant access to 24x7 help desk, our customers are backed by technical experts that have solutions to troubleshoot virtually any modern consumer-oriented technology."

This new list of officially supported products positively affects the services provided directly by LiveRepair.com: TekOnline (tekonline.liverepair.com), Ask Dr. Tech (www.askdrtech.com), and LivePCsupport (www.livepcsupport.net); as well as almost one hundred channel customers worldwide that resell the standard support packages.

About LiveRepair.com (www.liverepair.com)

LiveRepair.com, founded in 1999, provides cost-effective 24x7 PC technical support and maintenance services online for individual users and enterprises. Combining proprietary automated remote PC diagnostic software with high-quality technical support from seasoned support experts, LiveRepair.com offers round-the-clock service at affordable prices. LiveRepair.com pays special attention to the needs of small office/home office users (SOHO), small- and medium-sized enterprises (SMEs).

LiveRepair, LiveRepair.com, TekOnline, LivePCsupport, and Ask Dr. Tech are trademarks of LiveRepair.com, Inc. All other trademarks are property of their respective owners.

Ask Dr. Tech Recognized for Excellence by Consumers

Wed, 16 Nov 2005 11:20:00 GMT

Ask Dr. Tech's 24x7 computer support Web site has received an official excellence award from The World's Best Sites. The site was determined to meet high standards of quality, safety and security, customer satisfaction, ease of use, and professional design.

THORNWOOD, NY (SEND2PRESS NEWSWIRE) -- The Ask Dr. Tech 24x7 computer support Web site (www.askdrtech.com), a service of LiveRepair.com, Inc., has been listed in the World's Best Sites directory. The "Recognized for Excellence" logo is now rightfully placed on the Ask Dr. Tech Web site, providing additional reassurance to service subscribers.

The sites listed in the World's Best Sites directory are judged to be the top rated consumer Web sites in various categories, according to an independent review. The Ask Dr. Tech online computer support Web site was selected to be among the best in the PC Support / Maintenance category. The site was nominated by the customers and upon the review by the evaluation committee was determined to meet and exceed the high standards of quality and honored to be listed among the world's best sites.

"We are very proud to receive this recognition of excellence," says Larry Sheremetyev, Director of Business Development, Marketing and Sales at LiveRepair.com. "Our continuous strategy over the last four years of service has always been the absolute level of quality and customer service. The fact that our customers' loyalty has been confirmed by an independent review proves once again that Ask Dr. Tech's commitment to 100% customer satisfaction is appreciated by the public. We will work even harder this year to retain this high ranking."

About World's Best Sites (http://www.theworldsbestsites.com)

The World's Best Sites consumer Web site evaluation and recognition program is a free service of the international Information Technology (IT) consultancy of B.C. Scott - a private, non-governmental body dedicated to improving the quality, safety and security of electronic commerce and information sharing by providing education and advocacy services to the consumer public.

About Ask Dr. Tech ( www.askdrtech.com )

Ask Dr. Tech, founded in April 1999, has offered solutions for over 100,000 PC problems for thousands of satisfied customers. Ask Dr. Tech is available twenty-four hours a day, seven days a week, to assist customers online with reliable, insightful technical support. Ask Dr. Tech focuses primarily on individual PC users, while offering popular affiliate, reseller, and OEM bundling programs. Ask Dr. Tech is a service of LiveRepair.com, Inc., since March 2005.

About LiveRepair.com ( www.liverepair.com )

LiveRepair.com, founded in 1999, provides cost-effective 24x7 PC technical support and maintenance services online for individual users and enterprises. Combining proprietary automated remote PC diagnostic software with high-quality technical support from seasoned support experts, LiveRepair.com offers round-the-clock service at affordable prices. LiveRepair.com pays special attention to the needs of small office/home office users (SOHO), small- and medium-sized enterprises (SMEs).

LiveRepair, LiveRepair.com, Ask Dr. Tech, are trademarks of LiveRepair.com, Inc. All other trademarks are property of their respective owners.

SOHOtech Brings 24x7 Technical Support Services to Customers in Hong Kong and Mainland China

Tue, 25 Oct 2005 15:05:00 GMT

SOHOtech, a Hong Kong based IT services provider, partners with LiveRepair.com to deliver high-quality remote support services. The new 24x7 technical support services are integrated with its Web and phone infrastructure and complement the existing service portfolio.

THORNWOOD, NY and HONG KONG, China (SEND2PRESS NEWSWIRE) -- SOHOtech (www.sohotech.com.hk) brings 24x7 remote technical support to computer users in Hong Kong and China. The service is now available to individual computer users and local businesses and is provided as an English language service. It will be widely promoted in the region where English is used extensively in all business activities and where an ever-increasing number of computer users expect the Western style of customer service.

In response to increasing demand for quality computer support, SOHOtech has been looking for a long-term, reliable partner who would provide affordable technical assistance. LiveRepair.com was chosen for its high-quality and reliable, yet cost-effective and flexible, technical support solutions. "My company physically cannot serve all our customers," says David Dickson, SOHOtech Managing Director and a Scottish national. "Most of our customers are expatriates working in Hong Kong, and they require high quality technical support. LiveRepair.com enables SOHOtech to provide a higher-quality 24x7 service that local staff would not be able to deliver."

SOHOtech decided to use LiveRepair.com's TekSource service for two initiatives: SOHOtech 24x7 Gold Live Support, a service designed to provide 24x7 support for SOHOtech customers, and SOHOtech 24x7 Training Answers, a tutoring service fully integrated with SOHOtech Online Training. Both services are powered by LiveRepair.com's TekOffice software, which allowed for a seamless and smooth integration of the new services into the SOHOtech Web interface.

The extent of service customization that LiveRepair.com offers can vary significantly depending on specific integration needs and requirements of its partners. The customization that has been done for SOHOtech includes a full integration of the logon and password recovery functions into the SOHOtech Web site, as well as with SOHOtech online training courses.

Moreover, the integration of the SOHOtech office iPBX with LiveRepair.com's Voice-over-IP (VoIP) system allowed SOHOtech customers to conveniently dial a local Hong Kong phone number to get instant support over the phone, while support experts who provide the support service are located overseas.

"With its high concentration of IT companies yet underestimated importance of technical support, we see the Asian region as strategic for us," says Larry Sheremetyev, LiveRepair.com's Director of Business Development, Marketing and Sales. "With our support services and tools, Asian IT companies can bundle their products and services with private-label, cost-effective, reliable technical support. Featuring 24x7 technical support, SOHOtech will provide its customers with trouble-free, enjoyable computing and online tutoring, while in turn benefiting from the improved quality of technical support and lowered support costs."

About SOHOtech (www.sohotech.com.hk)

SOHOtech is a Central Hong Kong-based IT services provider specializing in support services for office and home PC users, data recovery, groupware, security, database design, training courses, Web site design, Web hosting and other services.

About LiveRepair.com (www.liverepair.com)

LiveRepair.com, founded in 1999, provides cost-effective 24x7 PC technical support and maintenance services online for individual users and enterprises. Combining the automated remote PC diagnostic software created by LiveRepair.com with high-quality technical support from seasoned computer support experts, LiveRepair.com offers round-the-clock service at affordable prices. LiveRepair.com pays special attention to the needs of small office/home office users (SOHO), small- and medium-sized enterprises (SMEs).

More information about this release:

Anthony Kashshay
Marketing Manager
LiveRepair.com, Inc.
+1-914-729-6641
anthony.kashshay @ liverepair.com

LiveRepair, LiveRepair.com, TekOffice, and TekSource are trademarks of LiveRepair.com, Inc. All other trademarks are property of their respective owners.