http://www.send2press.com/newswire/ Business, Entertainment and Technology News Sat, 11 Feb 2012 15:19:40 GMT http://neotrope.com 60 en-us 144 31 http://www.send2press.com/newswire/index.shtml http://www.send2press.com/XML/send2press-rss.gif http://www.send2press.com/newswire/2012-01-0117-008.shtml Tue, 17 Jan 2012 17:00:33 GMT Real Estate Business Birmingham Michigan Send2Press Newswire http://www.send2press.com/newswire/2012-01-0117-008.shtml United Wholesale Mortgage BIRMINGHAM, Mich., Jan. 17, 2012 (SEND2PRESS NEWSWIRE) -- United Wholesale Mortgage (UWM), a national wholesale mortgage lender operating in 47 states, announced that in 2011 it significantly expanded its business in all functional areas, hired top executives, increased its workforce, implemented new technology and launched several new products. UWM plans to continue with its aggressive growth strategy as they remain focused on originating high quality loans in excess of $3.5 billion in 2012 and upwards of $8 billion by 2014.

"2011 was a phenomenal year for UWM in terms of our growth and the impressive talent we acquired," said Mat Ishbia, president of UWM. "Everything that we do revolves around providing top-notch service to our brokers and correspondents. Brokers can utilize our industry-leading technology, which helps them gain more market share in their territory, and in turn significantly increases our volume. We have earned a reputation for offering the highest quality of customer service, exceptional products and the ease to close loans quickly. As we move into 2012, we are looking to take our business to the next level by offering a full spectrum of mortgage products and warehouse lines to our broker network."

Notable UWM products released in 2011 include:

* Introduced a rare $2.5 million dollar jumbo loan product, dubbed "The Big & Easy";
* Among one of the first lenders to implement and roll out the changes to HARP 2.0;
* Launched the Pay Advantage loan - a Conventional product up to 97% LTV with no monthly M.I.;
* One of the few Lenders to offer Conventional Split M.I. products up to 97% LTV;
* Instant M.I. Certification on Conventional loans;
* The Patriot Plus VA IRRL.

Notable UWM accomplishments in 2011 include:

* Implemented EQ (Easy Qualifier), a proprietary product engine, which allows brokers to qualify and price a borrower on up to 10 products at once;
* Named to Mortgage Technology Magazine's Top 25 Tech-Savvy Lenders List;
* Completely paperless process that embraces e-consent for borrowers;
* Hired hundreds of sales, operations and executive management staff;
* Launched an outside sales force to complement our inside division.

Company officials at UWM say they plan to double its number of employees and move to a new 100,000 square foot facility in the next 12 months.

About United Wholesale Mortgage:
Headquartered in Birmingham, Michigan, United Wholesale Mortgage underwrites and provides closing documentation for residential mortgage loans originated by mortgage Brokers, banks, credit unions and correspondents. UWM provides unparalleled service with its deep understanding of the mortgage process using its talented team of account executives, underwriters, closers and funders, who have years of experience with intricate knowledge in wholesale. UWM's positive teamwork and dedication to exceptional customer service has resulted in continued success and growth that has spawned expansion. For more information, visit www.uwm.com or call 800-981-8898.

CONTACT:
Joe Bowerbank
Profundity Communications, Inc.
949.378.9685
jbowerbank@profunditymarketing.com .

NEWS SOURCE: United Wholesale Mortgage
This story was issued by Send2Press® Newswire on behalf of the news source and is Copyright © 2012 Neotrope® News Network - all rights reserved.

TAGS: United Wholesale Mortgage, Banking and Finance, Send2Press. ]]> http://www.send2press.com/newswire/2011-12-1220-002.shtml Tue, 20 Dec 2011 13:11:24 GMT Real Estate Computing Birmingham Michigan Send2Press Newswire http://www.send2press.com/newswire/2011-12-1220-002.shtml United Wholesale Mortgage BIRMINGHAM, Mich., Dec. 20, 2011 (SEND2PRESS NEWSWIRE) -- United Wholesale Mortgage (UWM), a national wholesale mortgage lender operating in 47 states, announced today that it has successfully implemented the government's enhancements to the Home Affordable Refinance Program (HARP 2.0) that went into effect December 1, 2011.

HARP is a federal government program designed to help millions of underwater homeowners refinance into a fixed loan with a lower monthly payment. The release of HARP was originally announced in March of 2009, but as of August 31, 2011 only 894,000 borrowers have refinanced through the original HARP plan. The HARP 2.0 version, however, is expected to significantly increase the number of eligible participants into the program with the aggressive changes to make the program more viable for both borrowers and lenders.

"Access to HARP 2.0 provides much needed relief to underwater borrowers who have been making their payments but unable to refinance due to lack of equity in their homes," said Mat Ishbia, president of United Wholesale Mortgage. "The recent change to HARP is something we wanted to make available to our Broker Network so they may assist borrowers that they otherwise could not have helped. There are very few lenders that have implemented HARP 2.0 thus far, and we don't expect to see immediate adoption because of the technology, staffing and liquidity implications. At UWM, we are committed to offering our customers the products they need to satisfy marketplace demands and grow their business."

UWM added HARP 2.0 to its broker portal, EASE (Easiest Application System Ever), where brokers can price and determine eligibility via EQ (Easy Qualifier). UWM's robust technology infrastructure was a big part of why they were able to bring HARP 2.0 to market so quickly after it was announced, the company says.

The primary changes to HARP are the reduction of pricing adjustments on all HARP loans which allows borrowers to save more money than they could have before, removing the 125% CLTV restriction, and the ability to not require appraisals on many loans. Notable is that Fannie Mae and Fannie Mae's Desktop Underwriter(R) (DU) system will not be updated to accept unlimited loan-to-value applications until March of 2012, and UWM will roll out that enhancement once Fannie Mae's system is ready.

Company officials at UWM say they are dedicated to helping homeowners and brokers across the country by swiftly supporting the revised, government-backed Home Affordable Refinance Program. Interested parties can learn more about UWM's HARP 2.0 by calling 800-981-8898.

About United Wholesale Mortgage:
Headquartered in Birmingham, Michigan, United Wholesale Mortgage underwrites and provides closing documentation for residential mortgage loans originated by mortgage Brokers, banks, credit unions and correspondents. UWM provides unparalleled service with its deep understanding of the mortgage process using its talented team of account executives, underwriters, closers and funders, who have years of experience with intricate knowledge in wholesale. UWM's positive teamwork and dedication to exceptional customer service has resulted in continued success and growth that has spawned expansion. For more information, visit www.uwm.com or call 800-981-8898.

Media Contact:
Joe Bowerbank
Profundity Communications, Inc.
949.378.9685
jbowerbank@profunditymarketing.com .

NEWS SOURCE: United Wholesale Mortgage
This story was issued by Send2Press® Newswire on behalf of the news source and is Copyright © 2011 Neotrope® News Network - all rights reserved.

TAGS: United Wholesale Mortgage, Banking and Finance, Send2Press. ]]> http://www.send2press.com/newswire/2011-12-1206-002.shtml Tue, 06 Dec 2011 06:59:15 GMT Business Real Estate Birmingham Michigan Send2Press Newswire http://www.send2press.com/newswire/2011-12-1206-002.shtml United Wholesale Mortgage BIRMINGHAM, Mich., Dec. 6, 2011 (SEND2PRESS NEWSWIRE) -- United Wholesale Mortgage (UWM), a national wholesale mortgage lender operating in 47 states, announced today that it has a unique jumbo product with loan amounts up to $2.5 million and LTV's up to 80 percent. This product is exclusive and has extremely competitive low fixed rates in the mid 4s along with multiple ARM options if the borrowers choose.

"Investors have been slow to embrace the return of jumbo loans over the past year as a result of the risk factor," said Mat Ishbia, president of United Wholesale Mortgage. "We are one of the few lenders in the country that has the capability to underwrite, close and fund jumbo loans all under one roof. UWM has the ability to offer this program based on its exceptional reputation of originating the highest quality loans across the country." Ishbia added: "Our quality of business is a direct result of our account executives working only with brokers that have proven to originate quality loans and our centralized team of underwriters ensuring that these loans will perform."

UWM has dubbed the product "The Big and Easy" due to the size of the loan it can fund coupled with the straightforward, trouble-free process that UWM has established. UWM offers brokers a number of different tools to make them more successful. Among them are EASE (Easiest Application System Ever), its broker portal, and Easy Qualifier (EQ), its product and pricing engine. Further, the accessibility to UWM's customer service staff and quick underwriting turn times attracts top tier brokers who produce high volumes of quality loans. The Big and Easy can be priced and underwritten using EASE and EQ.

The Big and Easy offers a variety of financing options that include a 30-year fixed, 15-year fixed, 10-year ARM and also a 5-year ARM. This program accepts FICO scores as low as 720. Eligible property types for The Big and Easy include primary residences, second homes, condominiums, PUDs (planned unit developments) and double units. Officials at UWM say it is the only true jumbo loan in the country that originators can close in two weeks or less and they expect UWMs volume to rise significantly within the next year.

Notably, in September UWM was named a Top 25 Tech-savvy lender by Mortgage Technology magazine and is currently one of the top wholesale lenders in the country. Details about The Big and Easy can be found by clicking here http://www.uwmco.com/the-big-easy-jumbo - or by calling 800-981-8898.

About United Wholesale Mortgage:
Headquartered in Birmingham, Michigan, United Wholesale Mortgage underwrites and provides closing documentation for residential mortgage loans originated by mortgage brokers, banks, credit unions and correspondents. UWM provides unparalleled service with its deep understanding of the mortgage process using its talented team of account executives, underwriters, closers and funders, who have years of experience with intricate knowledge in wholesale. UWM's positive teamwork and dedication to exceptional customer service has resulted in continued success and growth that has spawned expansion. For more information, visit www.uwmco.com or call 800-981-8898.

Media Contact:
Joe Bowerbank
Profundity Communications, Inc.
949.378.9685
jbowerbank@profunditymarketing.com .

NEWS SOURCE: United Wholesale Mortgage
This story was issued by Send2Press® Newswire on behalf of the news source and is Copyright © 2011 Neotrope® News Network - all rights reserved.

TAGS: United Wholesale Mortgage, Banking and Finance, Send2Press. ]]> http://www.send2press.com/newswire/2011-11-1115-001.shtml Tue, 15 Nov 2011 04:57:37 GMT Internet Real Estate Birmingham Michigan Send2Press Newswire http://www.send2press.com/newswire/2011-11-1115-001.shtml United Wholesale Mortgage BIRMINGHAM, Mich., Nov. 15, 2011 (SEND2PRESS NEWSWIRE) -- United Wholesale Mortgage (UWM), a national wholesale mortgage lender operating in 47 states, announced that it has implemented a proprietary decisioning solution within its broker portal that was custom developed in-house. The new functionality returns accurate pricing and product eligibility on up to ten programs at once with the click of a mouse.

"Simply put, the addition of Easy Qualifier (EQ) to our already robust broker portal makes it easier and quicker for our broker community to quickly identify programs, price loans and offer the lowest payment options while talking with borrowers," said Mat Ishbia, president of United Wholesale Mortgage. "We want to make it as easy as possible to do business with us and technology is key to providing excellence in service. Using EQ, our brokers are able to confidently say 'yes' to borrowers at the point of first contact and close the loan."

EQ is integrated with EASE (Easiest Application System Ever), UWM's custom broker portal, which provides brokers with a number of Web-based and pipeline management tools. EASE contains an automated pricing engine that brokers rely on for accurate pricing on eligible loans. The portal also allows for rate-locks, offers real-time status on conditions, enables ease of communication with underwriters and provides visibility over the entire pipeline from submission to funding. In addition, EASE allows brokers to instantly order FHA case numbers and conveniently generate a UWM TIL disclosure.

EQ and EASE work together to help brokers close more loans in a shorter timeframe and with greater accuracy. The portal's functionality provides UWM's brokers with a distinct competitive advantage over other originators in the market, which ultimately facilitates customer loyalty. UWM says their technology and mortgage tools increases its volume and pull-through rates, speeds up turn times, attracts top tier brokers and more.

Andy Brikho, Senior Loan Officer at C2 Financial Corporation, states: "UWM's Easy Qualifier is an intuitive time saving tool that gets you immediate answers on products and pricing. It allows brokers to find the best program for my clients and saves precious broker time. Easy Qualifier is just another great tool from the best lender I do business with that always has the broker in mind."

Key features of EQ include:
* Qualifies and prices borrowers live on up to 10 different programs at once
* Determines lowest payment options
* Compensation calculator that determines how much brokers will make on each loan
* GFE estimator that shows potential changes based on different loan compensation models
* Verification of loan parameters within UWM guidelines
* Returns accurate pricing and product eligibility
* Allows brokers to printout a borrower's results page, detailing their options and how much they will save per option.

EQ and EASE are designed solely for use by brokers to make it easier for them to generate new business. Further, the broker portal seamlessly integrates with UWM's back-office technologies to streamline broker communications and various internal processes.

About United Wholesale Mortgage:
Headquartered in Birmingham, Michigan, United Wholesale Mortgage underwrites and provides closing documentation for residential mortgage loans originated by mortgage brokers, banks, credit unions and correspondents. UWM provides unparalleled service with its deep understanding of the mortgage process using its talented team of account executives, underwriters, closers and funders, who have years of experience with intricate knowledge in wholesale. UWM's positive teamwork and dedication to exceptional customer service has resulted in continued success and growth that has spawned expansion. For more information, visit www.uwmco.com or call (800) 981-8898.

Media Contact:
Joe Bowerbank
Profundity Communications, Inc.
949.378.9685
jbowerbank@profunditymarketing.com .

NEWS SOURCE: United Wholesale Mortgage
This story was issued by Send2Press® Newswire on behalf of the news source and is Copyright © 2011 Neotrope® News Network - all rights reserved.

TAGS: United Wholesale Mortgage, Banking and Finance, Send2Press. ]]> http://www.send2press.com/newswire/2011-10-1026-002.shtml Wed, 26 Oct 2011 14:43:44 GMT Awards and Honors Computing Birmingham Michigan Send2Press Newswire http://www.send2press.com/newswire/2011-10-1026-002.shtml United Wholesale Mortgage BIRMINGHAM, Mich., Oct. 26, 2011 (SEND2PRESS NEWSWIRE) -- United Wholesale Mortgage (UWM), a national wholesale mortgage lender operating in 47 states, announced that they earned a spot on Mortgage Technology magazine's 2011 Top 25 Tech-Savvy Lenders list for the first time. UWM built its own proprietary technology, which in part helped the company to become one of the largest wholesale lenders.

UWM developed the bulk of its technology in-house to support and optimize their specific business model and workflow. UWM strategically harnesses technology to make the lending process more efficient, transparent and cost effective. Moreover, the lender's broker portal, dubbed EASE (Easiest Application System Ever), provides the broker community with an arsenal of various technology tools to help make them more service-oriented and successful.

Recently, UWM added EQ (Easy Qualifier) to their site, which instantly and simultaneously qualifies borrowers on up to ten programs at once - with the click of a mouse. EASE and EQ seamlessly integrate with UWM's back-office loan processing and fulfillment platform. UWM's Web site automatically provides brokers with real-time visibility into loan status, disclosures, conditions sign off, pipeline management and more.

"We are a completely paperless mortgage banker that embraces e-signature capability for borrowers," said Mat Ishbia, president of United Wholesale Mortgage. "We do not accept paper files - only documents attached to the broker's loan within their pipeline, and the same is true for conditions and appraisals. When a loan is submitted through our paperless Xcelerator application, the setup department splits the documents into distinct sections - income, assets, credit report, application, disclosures, etc. for ease of paperless processing."

Ishbia added: "It is truly an honor to have earned a spot on Mortgage Technology magazine's Top 25 Tech-Savvy Lenders list. The utilization of technology has been the foundation for our success and enables us to deliver exceptional service, accuracy, consistent turn times, and loan quality, which has helped us grow at an enviable rate. Brokers do business with us because our level of service enables them to efficiently close more loans. We're one of the largest wholesale lenders in the country and that degree of success doesn't happen unless you're running a finely tuned operation."

In order to make the Top 25 Tech-Savvy Lenders list, Mortgage Technology magazine requires that organizations set the bar high using a robust technology infrastructure that automates operations and customer service functions to create efficiencies for the retail, wholesale or consumer direct business channels. The magazine's annual list commends lenders that use technology to improve processes, provide exceptional customer service and significantly increase revenue. In addition, to earn a spot on the list, lenders are evaluated on how they utilize technology in ways that are innovative and exemplary, producing marked business improvements.

United Wholesale Mortgage says it has leveraged its homegrown technology to facilitate the origination of more than two billion dollars in 2011, and lays claim to being a top ten FHA wholesale lender.

About United Wholesale Mortgage:
Headquartered in Birmingham, Michigan, United Wholesale Mortgage underwrites and provides closing documentation for residential mortgage loans originated by mortgage brokers, banks, credit unions and correspondents. UWM provides unparalleled service with its deep understanding of the mortgage process using its talented team of account executives, underwriters, closers and funders, who have years of experience with intricate knowledge in wholesale. UWM's positive teamwork and dedication to exceptional customer service has resulted in continued success and growth that has spawned expansion. For more information, visit www.uwmco.com or call (800) 981-8898.

About SourceMedia:
SourceMedia owns Mortgage Technology magazine as well as dozens of other publications in the financial services industries. The company's magazines produce market information, including news, analysis, and insight to the financial services and related industries such as accounting and technology, through its publications, industry-standard data applications, seminars and conferences. SourceMedia's 750,000 worldwide clients and subscribers range from c-level executives to business-unit heads to line managers - from the front office to the middle office to the back office. The company employs more than 1,000 employees worldwide, with headquarters in New York and offices in Chicago, Washington, DC, and London. Visit the company's website at www.sourcemedia.com .

Media Contact:
Joe Bowerbank
Profundity Communications, Inc.
949.378.9685
jbowerbank@profunditymarketing.com .

NEWS SOURCE: United Wholesale Mortgage
This story was issued by Send2Press® Newswire on behalf of the news source and is Copyright © 2011 Neotrope® News Network - all rights reserved.

TAGS: United Wholesale Mortgage, Banking and Finance, Send2Press. ]]> http://www.send2press.com/newswire/2011-10-1018-001.shtml Tue, 18 Oct 2011 05:50:11 GMT Computing Events Novi Michigan Send2Press Newswire http://www.send2press.com/newswire/2011-10-1018-001.shtml CFO Rapid Fire, LLC NOVI, Mich., Oct. 18, 2011 (SEND2PRESS NEWSWIRE) -- CFO Rapid Fire, LLC (www.cforapidfire.com) announced today that it will be a sponsor of the Solution Showcase at the Intacct Advantage 2011 customer and partner conference, October 26 - 28, 2011, in Las Vegas. As a Solution Showcase sponsor, CFO Rapid Fire, LLC will be demonstrating its new business technology system, CFO Rapid Fire™, a cloud-based business intelligence system for C-level executives.

CFO Rapid Fire™ serves as an interpreter of financial and operational data, providing business intelligence in an interactive and graphical manner that allows executives to identify and act on business trends quickly. CFO Rapid Fire™ provides fast and insightful analysis of financial and operational data, enabling executives to track and compare anything in their business and identify "red flags" when expected results go off target sooner rather than later.

Capturing business data in near real time from multiple sources and translating it into useful information presented through interactive visualizations, the system allows executives to quickly measure, monitor, and analyze business trends.

"We are looking forward to sharing the powerful benefits of CFO Rapid Fire™ with Intacct financial accounting partners and customers," said Meg Potts, a partner with CFO Rapid Fire, LLC. "We will demonstrate how Rapid Fire is a great complement to Intacct and, more importantly, how it can help them drive value to the bottom line."

"In instances where the margin for error is razor thin, the ability to easily see critical business data and react quickly, is often the difference between business success and failure," said Gregory Thomas, CPA, a partner with CFO Rapid Fire, LLC. "Now, more businesses will have the ability to stay on target, maintain or increase profitability, and better serve their customers."

For more information on CFO Rapid Fire™, please contact Meg Potts at mpotts@cfopart.com, Gregory Thomas at gthomas@cfopart.com, or by phone at (248) 465-8606.

Web: www.cforapidfire.com.

NEWS SOURCE: CFO Rapid Fire, LLC
This story was issued by Send2Press® Newswire on behalf of the news source and is Copyright © 2011 Neotrope® News Network - all rights reserved.

TAGS: CFO Rapid Fire, LLC, Taxes and Accounting, Send2Press. ]]> http://www.send2press.com/newswire/2011-07-0707-004.shtml Thu, 07 Jul 2011 16:42:04 GMT Retail Advertising St. Clair Shores Michigan Send2Press Newswire http://www.send2press.com/newswire/2011-07-0707-004.shtml Prestige Imports, LLC ST. CLAIR SHORES, Mich., July 7, 2011 (SEND2PRESS NEWSWIRE) -- Prestige Imports, LLC is excited to announce the upcoming launch of Penthouse branded libido and sexual wellness shots: Per4mance Shots by Penthouse for men and Pleasure Shots by Penthouse for women. The launch is a result of Prestige Imports' licensing deal with General Media Communications, Inc., the publisher of Penthouse Magazine.

"Prestige Imports is excited to be utilizing the Penthouse brand in connection with these new and innovative libido shots," says Tom Cleaver, Director of Marketing for Prestige Imports, LLC. "Recent IRI data shows an impressive increase in retail sales in the new sexual enhancement segment by 57.7 percent over the last 52 weeks in North America, to roughly a $20 billion category. With our expertise in the food and beverage industry and the reputation and global reach of the Penthouse brand, we believe this is a winning combination for these sexual wellness products."

Amanda Byrd, Director of Licensing for the Penthouse brand, says, "Penthouse is a brand synonymous with sexual well-being and this product is an ideal branding opportunity for us. We are very excited for the upcoming launch!"

The Penthouse libido shots are scheduled to be available nation-wide beginning in July 2011. For more information on Per4mance Shots by Penthouse and Pleasure Shots by Penthouse, or to locate a retailer, please visit www.PenthouseShots.com (no nudity).

About Prestige Imports, LLC:
Prestige Imports, LLC is an international Alcohol, Tobacco and Firearms (ATF) importer, exporter and brand owner. All of the brands owned, imported, or distributed by Prestige Imports LLC are exclusive, unique and high margin spirits marketed with integrity and passion for responsibility and worldwide appeal. Prestige Imports LLC was built on offering the highest quality products with competitively high margin percentages. The mission of our company is to continue building our national network of distributors to sell, market, support and promote our highly desired products. The national network's portfolio includes premium spirits, beers, and other alcoholic beverages.

About Penthouse:
Penthouse is a globally recognized premier adult entertainment and lifestyle brand of General Media Communications, Inc., a subsidiary of FriendFinder Networks Inc. (www . FFN . com); a leading Internet-based social networking company operating several of the most heavily visited social networking websites in the world, particularly with respect to its adult-oriented websites. In addition, the FriendFinder Networks family of companies produces and distributes original pictorial and video content, licenses its Penthouse brand to a variety of consumer companies and entertainment venues, and publishes branded men's lifestyle magazines.

NEWS SOURCE: Prestige Imports, LLC
This story was issued by Send2Press® Newswire on behalf of the news source and is Copyright © 2011 Neotrope® News Network - all rights reserved.

TAGS: Prestige Imports, LLC, Food and Beverages, Send2Press. ]]> http://www.send2press.com/newswire/2011-04-0405-005-Celebration-Media.shtml Tue, 05 Apr 2011 17:25:07 GMT Internet Business Farmington Hills Michigan Send2Press Newswire http://www.send2press.com/newswire/2011-04-0405-005-Celebration-Media.shtml Celebration Media U.S. FARMINGTON HILLS, Mich., April 5 (SEND2PRESS NEWSWIRE) -- Celebration Media U.S. (CMUS) has announced that its research division, CMUS Talk of the Town Awards, will sponsor and contribute trends and issues articles to Customer Care News Magazine (www.customercarenews.com), its quarterly publication devoted to providing businesses with the very latest information and emerging strategies on improving customer satisfaction, customer care and employee collaboration.

The Talk of the Town News and Awards, a division of CMUS, honors businesses and professionals excelling in customer service using a rating system that's based on countless hours of research and feedback from almost one million consumer-review websites, blogs, social networks and business rating services. These reviews and other award information are used to determine the top companies across the country, and only businesses with a four- or five-star rating receive the awards.

Along with the regular features and articles, upcoming issues of Customer Care News Magazine will include profiles and case studies of recipients of the Talk of the Town Award for Excellence in Customer Satisfaction, as well as increased coverage of trends and issues that impact online reputation management and customer service.

Dale Jaslove, Publisher at Customer Care News Magazine said "The addition of the CMUS Talk of the Town Awards as a sponsor is important to our magazine because it will give us the inside track to learn from small, medium and large companies that are leading the way in customer care as well as identifying trends from their extensive data and research they have collected."

The contributions from the Talk of the Town Awards will begin with the summer edition.

Past issues of the publication have included content from contributors such as Bruce Jones, programming director of the Disney Institute, the professional development and external training arm of The Walt Disney Company; Richard Levick, Esq., crisis communications expert and President and CEO of Levick Strategic Communications; the Forum for People Performance Management and Measurement, a Naperville-Illinois-based research center affiliated with Northwestern University; and question and answer sessions with the leadership of the United Auto Workers, (UAW).

For more information, advance articles or to see the recently released spring issue, please visit www.customercarenews.com .

About Celebration Media U.S. and Talk of the Town News and Awards:
Celebration Media U.S. (CMUS) provides companies with valuable information on improving customer care through its publishing division, which produces Customer Care News Magazine, and its research department, which provides businesses with information on customer service best practices.

NEWS SOURCE: Celebration Media U.S.
This story was issued by Send2Press® Newswire on behalf of the news source and is Copyright © 2011 Neotrope® News Network - all rights reserved.

TAGS: Celebration Media U.S., Online Publications and eZines, Send2Press. ]]> http://www.send2press.com/newswire/2011-03-0331-004-Doctor-Flue.shtml Thu, 31 Mar 2011 21:24:23 GMT Home and Garden Business Tecumseh Michigan Send2Press Newswire http://www.send2press.com/newswire/2011-03-0331-004-Doctor-Flue.shtml Doctor Flue, Inc. TECUMSEH, Mich., March 31 (SEND2PRESS NEWSWIRE) -- Through the years, April 1st has been a day of good humor, fun antics, and other practical jokes on friends, family members, and co-workers, says Doctor Flue. Businesses and media have played the game also, sometimes resulting in lasting memories of fun and silliness that are recalled months and years later.

Consider the Left Handed Whoppers. In 1998, Burger King ran an ad in USA Today, saying that people could get a Whopper for left-handed people whose condiments were designed to drip out of the right side. Not only did customers order the new burgers, but some specifically requested the "old" right-handed burger (Source: Wikipedia).

For a family-owned, family-operated business, April Fool's Day could prove quite interesting. New business ideas and announcements that originate on April Fool's Day tend to stick in someone's mind for quite some time. However, the highlight of April 1st, 2011, will be the special announcement of "Doc," also known as Kevon H. Binder, owner of Doctor Flue, Inc., located in Tecumseh, Michigan.

"Doc" of Doctor Flue is known throughout the community for his uniqueness. He started the chimney-sweeping business 25 years ago, wearing the sweep's traditional top hat and long tails, with red-rimmed glasses, a stethoscope, and driving a 1953 Dodge Panel Truck. His business has grown over the years, to 28 counties in three states, in both services offered and his family team of experts ready to serve their customers.

Doctor Flue strives to find a unique way of connecting with their customers in order to serve them better. "We are a family owned, family operated and a family focused service company that is dedicated to helping you and your family ensure the safety of your home," explains "Doc."

Over the past year, "Doc" has involved his customers in bettering the business. An on-line survey of satisfaction was implemented on his website, www.drflue.com and clients could log in to offer their comments about the services provided. They also logged in ticket numbers they received when the Doctor Flue team visited their home to take care of chimney and fireplace service.

Snowstorms and cold temperatures are typical of Michigan, Indiana, and Ohio winters. But a massive ice storm over President's Day put a damper on things across the community as people worked to clean up property damage from the ice and fallen tree limbs. The Doctor Flue team assisted their customers in ensuring their chimney and brickwork was safe, repaired, and stable, and he helped them process their insurance claims.

Now, "Doc" is going to fit a bit of sunny Aruba into the wintry weather mix. "Doc" has promised one week of warm, tropical weather to a pair of his lucky customers, as a result of the survey and ticket registration collected on his website. One lucky ticket will send two people for a week's stay at Playa Linda Beach Resort in Aruba, complete with airfare and local transportation.

"Doc" picked April 1st to present two lucky winners their Aruba sweepstakes. He may even dress in his lucky, traditional chimney sweep attire for the event! Who will receive the April Fool's Day winning presentation? Only Doctor Flue knows! Stay tuned.

For more information, visit http://www.drflue.com/ .

NEWS SOURCE: Doctor Flue, Inc.
This story was issued by Send2Press® Newswire on behalf of the news source and is Copyright © 2011 Neotrope® News Network - all rights reserved.

TAGS: Doctor Flue, Inc., HVAC Heating and Cooling, Send2Press. ]]> http://www.send2press.com/newswire/2011-03-0328-004-Celebration-Media.shtml Mon, 28 Mar 2011 19:03:07 GMT Internet Awards and Honors Farmington Hills Michigan Send2Press Newswire http://www.send2press.com/newswire/2011-03-0328-004-Celebration-Media.shtml Celebration Media U.S. FARMINGTON HILLS, Mich., March 28 (SEND2PRESS NEWSWIRE) -- The most effective employees possess both traditional intelligence and people skills, a combination called emotional intelligence, according to an article in the new and highly anticipated Talk of the Awards Newsletter, which will be available to Customer Care News Magazine subscribers at www.customercarenews.com, and Talk of the Town Award winners at www.talkofthetownnews.com.

The lead story of the newsletter is "Building Customer Loyalty through Higher Emotional Intelligence," which is defined as the ability to build and maintain positive relationships through managing emotions, empathetically connecting with people, trusting "gut" feelings, being aware of and attending to nonverbal communication, and its critical role in customer service.

The article explores the science of emotional intelligence as it relates to the restaurant industry and how people skills play a large role in customer loyalty, client retention and market share. The featured article is written by Dr. Keith Levick, Associate Publisher of Customer Care News, a subsidiary of Celebration Media U.S. and its sister company, Talk of the Town Awards.

The highly informative newsletter, designed to help businesses improve customer care and generate higher customer satisfaction ratings on outcome studies and customer loyalty, will also include articles on the latest trends and issues in customer care and views from leading industry experts.

For more information about Talk of the Awards Newsletter, please visit Customer Care News Magazine at www.customercarenews.com, Talk of the Town News at www.talkofthetownnews.com, e-mail us at customercare@talkofthetownnews.com or contact Talk of the Town News at 877-498-6405.

About Celebration Media U.S. and CMUS Talk of the Town Awards:
Celebration Media U.S. provides companies with valuable information on improving customer care, through its publishing division, which produces Customer Care News, and its research department, which provides businesses with information on customer service best practices. This commitment has led to the creation of Talk of the Town Awards and the CMUS Power Ratings™ award program, which are dedicated to identifying companies that are excelling in high-rated customer service feedback and offering them valuable marketing opportunities to leverage their award.

NEWS SOURCE: Celebration Media U.S.
This story was issued by Send2Press® Newswire on behalf of the news source and is Copyright © 2011 Neotrope® News Network - all rights reserved.

TAGS: Celebration Media U.S., Online Publications and eZines, Send2Press. ]]>