Contact Us
How to Contact Send2Press:
For questions on how to order our services, please call us toll free (in the U.S.) at 1-866-473-5924, or 1-310-373-4856 during our normal business hours (if you get voice mail, we're helping other clients).
PHONE ORDERS: Please note we cannot take telephone orders for services, as a PCI DSS certified secure merchant. To keep your credit card data fully secure, we never have access to your card number, expiration, or security code at any step of the payment process. And with our certified secure payment system and Authorize.net gateway, this ensures the maximum data security currently available both online and offline for ordering our services.
If you get voice mail when calling, you may get faster response by using our support e-mail: support2**@**send2press.com (remove the **).
Important Note about E-Mail Authentication:
Our mail system uses modern authentication and security protocols. If you are sending e-mail via your ISP through an insecure connection to your mail server, our system may consider it to be "spam" due to your obsolete configuration. You may need to have your hosting provider update your settings for secure authenticated e-mail, and change your method of connection via your ISP from your PC/Mac, to the current industry standard of port 587 (your ISP will also advise you to make this change).
Learn more on the Spamhaus FAQ (opens new window).
Normal Business Hours:
Our normal business support hours are 9 a.m. to 5 p.m. PST/PDT (California time), which is 12 noon to 8 p.m. EST/EDT (New York time), Monday through Friday. We are closed weekends and major U.S. holidays.
Orders received prior day can be scheduled for any future date/time for example, an order received prior to closing Monday, can be scheduled to push any time Tuesday (or later date), such as 6:30 a.m. EDT. Orders received prior to close Friday, can be scheduled to push on Saturday.
Send2Press is a service of Neotrope, established in 1983. Neotrope is located in Torrance, California (Los Angeles county), USA.
Return to Main Page of Order Center