Send2Press.com • Today is Thursday, July 02, 2009   A Member of the Neotrope News Network Neotrope®
Affordable Newswire Services and Targeted Distribution
Send2Press Newswire - Press Release Writing, Targeted News Distribution and Media Relations since 1983
 |  Daily News Desk  |  Journalist Tools  |  RSS Feeds  |  Send2Press® Home Page  |  Send2Press® Services  |  Press Release Distribution  |  Press Release Writing  |  About Send2Press  | 
Press Release Distribution
 Search Send2Press.com:
  Newswire Services
  Translate Page:    
PRESS RELEASE : U.S. and World News : Computing : Software News
Multi-channel Confirmit Survey Software to Change the Way Businesses Measure Customer Experiences

Tue, 29 Mar 2005, 16:37:00 EDT
Edited by Christopher Simmons
Email this article Print this news article  Contact Info

Single platform delivers synergies however customer feedback is gathered

NEW YORK, NY /Send2Press Newswire/ -- FIRM, the world's leading provider of online survey & reporting software, today announced its commitment to deliver its first multi-mode survey solution. With the new Confirmit CAPI (Computer Aided Personal Interviewing) module, organizations will be able to use a single platform for measuring customer experiences for both face-to-face and online surveys.

The CAPI module of Confirmit, due for release later this year, will provide Global 1000 companies measuring customer experience and satisfaction with considerable benefits and synergies as a result of standardizing all their multi-channel survey activities on to one platform.

"Confirmit is known to be the best online survey and reporting software in the industry, providing customers with unparalleled business, competitive and operational benefits. Our vision for Confirmit CAPI is to provide companies the same set of unparalleled benefits when measuring the customer experience in a retail store as well as when measuring it online," explains FIRM's VP of Marketing Kjell Oksendal.

"In addition, businesses can gain a significant competitive advantage from managing all survey and report activities within a single and fully integrated enterprise application that can also empower customers to select their communication channel of choice for providing feedback."

To effectively impact an organization, research studies indicate that customer experience metrics require open channels for feedback and a continuous loop be established from the operational part of an enterprise and throughout its overall practices. Confirmit CAPI will bridge the gap between online and offline customer experience measurement - providing a uniform survey and reporting platform for all survey activities. This will enable business to benefit from more accurate and consistent customer feedback loops.

Oksendal continues, "We believe Confirmit will not only change the way businesses measure customer experiences, but also improve their ability to use and act-upon customer feedback in real-time. This will substantially improve the customer experience and satisfaction because most companies have not yet realized the full power of incorporating customer feedback into their businesses."


About FIRM

Future Information Research Management (FIRM) is the world's leading provider of enterprise survey and reporting software. The company's state of the art web-based software, Confirmit, is used for customer satisfaction surveys and employee satisfaction surveys as well as market research surveys. Results from these studies are instantly made available for key decision makers through Confirmit's bespoke report platform, Reportal.

Confirmit is used by some of the largest market research agencies in the world, in addition to Global 1000 companies. Customers include Accenture, AC Nielsen, Crown Castle, Dow Jones, Egg, Wanadoo, Greenfield Online, Hewlett-Packard, Microsoft, Mori, The NPD Group, Progressive Insurance and Symantec.

FIRM is headquartered in Oslo with offices in London, New York and San Francisco. In addition, Confirmit is distributed through partner resellers in Stockholm, Amsterdam, Sydney and Tokyo.

For further information regarding FIRM and Confirmit, visit www.confirmit.com.


NEWS SOURCE:  Future Information Research Management (FIRM)
Send2Press® is the originating wire service for this story.  Terms of Use




THE CONTENT OF THE ABOVE PRESS RELEASE WAS PROVIDED BY THE NEWS SOURCE, WHO IS SOLELY RESPONSIBLE FOR ITS ACCURACY. FOR QUESTIONS ABOUT THIS STORY CONTACT THE NEWS SOURCE AND NOT THIS WEBSITE (SEND2PRESS® NEWSWIRE).

Latest News from Send2Press Newswire:
U.S. and World News
» New Art Book Combines Chaos, God and Sex with Digital Imaging: 'Fractopia' by Christopher Simmons
» Financial Foundation Group Texas - A World without Breast Cancer
» No More 'Jon and Kate' Casualties
» Occupational Therapists Take Animal Therapies Beyond Special Equestrians
» New Web Site Helps Anyone Assist Humanity's Transformation Into a Global Brain
» Financial Foundation Group Texas - Building Futures
» Live Broadcast of Drug Rehab Graduation at Canadian Narconon
» Thanks to President Obama, Everyday is a Campaign
» ForeclosureDeals.com Does the Research for Its Clients
» LegalizeFerrets.org's YouTube Video Contest - Voting Starts June 29th through July 4th
» Pole-Wrap Launches Two New Products to Enhance a Home's Beauty
» MMDI Announces Agreement with Novation to Supply the Rebound HRD
» As Unemployment Continues to Climb, Many Parents Are Concerned About the Cost of Preschool Tuition
» Get Long-Term Care Protection Now; Don't Wait for Health Reform, Industry Leader Advises
» Bookbinder's Soups and Seasonings Division Acquired by Pennsylvania Corporation
» View All News Channels   » Press Release Services   » Home Page

Additional News on Similar Topics:
Software
» Lower Back Pain is Targeted by LifeModeler, Inc. with Newly Released Software
» Enjoy Innovative Features for Partition Management with Newly Upgraded EASEUS Partition Master
» Innovative Server Partition Manager Maximizes Server Performance and Minimizes Server Downtime
» PrettyMay Introduces Sangoma-Powered Skype PBX Gateway That Integrates Seamlessly with Legacy Systems
» RoweBots Releases Ultra-Tiny Embedded-Linux RTOS for Texas Instruments' Stellaris Microcontrollers
» Membership and Donations Management Software to be Featured at New York Fundraising Summit
» Turner Broadcasting System, Inc. Selects North Plains' Media Asset Management Solution to Access, Repurpose and Distribute its Digital Files
» Practitioners Face $3 Billion Loss to Silent PPOs
» North Plains' Next Generation TeleScope Video Manager Unleashes the Power of Video
» At the Forefront of the Publishing Market, Hachette Book Group Adopts North Plains' TeleScope Publishing Platform
» North Plains' TeleScope Publishing Platform Powers Book: The Sequel Project at BookExpo
» Unformat any SD Card with the Easiest Data Recovery Software
» ADF Solutions' New Triage-ID 2.0 Forensic Software Speeds Time-to-Conviction in Child Pornography Cases
» North Plains to Showcase its Revolutionary Publishing Platform at BookExpo America
» North Plains Systems to Showcase Latest Technologies at Henry Stewart New York
» View All News Channels   » Press Release Services   » Home Page

  Reader Resources
Share or Save Story with Bookmarks
Use one of the link buttons, below, to save, share, or bookmark this page for friends and/or future reference.
  Google  reddit Reddit  diigo Diigo
 delicious Delicious  Yahoo! Yahoo!  digg Digg
 blinklist Blinklist  blogmarks Blogmarks  Mixx! Mixx
Facebook  newsvine Newsvine
Subscribe Using Popular Social Tools
Use these tools to "subscribe" to the Send2Press Newswire feed of daily news content.
Follow Send2Press on Twitter  Follow on Twitter
Add News to Google   Add News to My Yahoo!
Add News to MyMSN   Add to My Wikio
  Choose RSS Feeds by News Topic
TECHNORATI TAGS:



news services from Send2Press
  Subscribe to Weekly News Alert
  from Send2Press Newswire
Get a free weekly summary of our top newswire stories at the end of each week. Privacy protected and one-click removal in each summary. This is a "double opt-in" subscription, requiring clicking acceptance link in confirmation email.
 
Privacy Statement    How to Unsubscribe

Free News Feeds for Your Blog or Website!
Add news like this to your website with one click.
Simple Javascript copy-paste, or full RSS 2.0,
or Wordpress plugin.
Best of all, it's totally FREE!


Choose from city, state, or industry topics (over 300!). Most main topics updated weekly including business, entertainment and technology news.
CLICK HERE to LEARN MORE  

MuseWire

 
 U.S. and World News
 Advertising and Marketing
 Aerospace and Aviation
 Agriculture and Farming
 Apple, Mac, iPod and iPhone
 Auction and Online Auctions
 Auto and Motorsports
 Banking and Finance
 Beauty Products
 Boating, Marine and Maritime
 Business
 Communication Arts
 Company Profiles
 Computing
 Biometrics and Bioware 
 Events and Shows 
 Hardware and Peripherals 
 LBS and GPS Applications 
 Mobile Computing and PDA 
 Networks and Encryption 
 Software 
 Support and Warranties 
 VAR and IT Consulting 
 Construction and Building
 Corporate Social Responsibility - CSR
 Defense and Military
 Education and Schools
 Electronics
 Employment, HR and Outsourcing
 Energy, Oil and Gas
 Entertainment
 Environment and Ecology
 Facilities and Building Maintenance
 Family, Parenting and Children
 Food and Beverages
 General Editorial
 Global Aid and Relief
 Government
 Green Business
 Health, Diet and Fitness
 Home and Garden
 HVAC Heating and Cooling
 Insurance
 Internet and Websites
 Jewelry and Diamond
 Legal and Law
 Manufacturing
 Medical
 Mining and Metals
 Mortuary and Cemetery
 NonProfit and Charities
 Plastics and Composites
 Police, Fire and Rescue
 Real Estate
 Regional Events
 Religion and Churches
 Restaurant, Hotel and Hospitality
 Safety and Security Solutions
 Sciences
 Sports and Activities
 Stamps, Coins and Collectables
 Taxes and Accounting
 Telecommunications and VoIP
 Theme Parks and Attractions
 Trade Shows, Fairs and Expos
 Transportation
 Travel and Tourism
 US and World History
 Veterinary and Pets
 
 U.S. State Newswires
 Alabama Business
 Alaska Business
 Arizona Business
 California Business
 Colorado Business
 Connecticut Business
 Delaware Business
 Florida Business
 Georgia Business
 Hawaii Business
 Idaho Business
 Illinois Business
 Indiana Business
 Iowa Business
 Kansas Business
 Kentucky Business
 Louisiana Business
 Maine Business
 Maryland Business
 Massachusetts Business
 Michigan Business
 Minnesota Business
 Mississippi Business
 Missouri Business
 Montana Business
 Nebraska Business
 Nevada Business
 New Hampshire Business
 New Jersey Business
 New Mexico Business
 New York Business
 North Carolina Business
 Ohio Business
 Oklahoma Business
 Oregon Business
 Pennsylvania Business
 Puerto Rico Business
 South Carolina Business
 South Dakota Business
 Tennessee Business
 Texas Business
 Utah Business
 Vermont Business
 Virginia Business
 Washington D.C. Business
 Washington State Business
 West Virginia Business
 Wisconsin Business
 
 Video News Releases
 
 World Newswires
 Australia Business
 Brazil Business
 Canada Business
 China Business
 Germany Business
 Italy Business
 Spain Business
 United Kingdom
Terms of Use and License
This "article" version of the issued press release is Copr. © 1983-2009 Neotrope/Send2Press. You may freely link to this article version of the press release or may use the release text as the basis for an original article or news posting. If the content is copied verbatim via a scraping or copy/paste method, the news item must be properly "attributed" to Send2Press® Newswire as the originating wire service for this story.
DISCLAIMER: the above press release content is believed accurate but not guaranteed, and is based on business news supplied by the source. The noted source is solely responsible for its accuracy. Financial/Stock news may contain forward looking statements. Neotrope/Send2Press (this website) makes no claims of accuracy or suitability for any purpose. Any opinions expressed by representatives of company(s) mentioned in news and profiles are solely those of the person indicated, and do not reflect any opinion or policy of Neotrope® or Send2Press. Your use of any information contained herein is done solely at your own risk, and you are fully responsible for using any information herein, or on sites mentioned or linked to in the article. All trademarks acknowledged.

REFERENCES: .
search engine marketing, and search engine optimization since 1995 - powered by ContextEngine(R) press release services, news distribution, press release writing, newswire services
MEDIA READS (by media and public, as of today): 6786 times (2 today, 14 this week, 2 this month, 563 this year)
Site Design and Content is Copr. © 1983 - 2009 Neotrope® - All rights reserved. Send2Press® is a reg. trademark and service mark of NEOTROPE.
Press Release Writing | About Send2Press | Meet Our Staff | Contact Us | Our Services | Help Desk | Legal | Privacy | How-To Articles | RSS Feeds | Headline Feeds | Podcast | PR News Channels | Top-10 News | Success Stories | PRTRax™ Reader Tracking | Targeted News Distribution | Internet Marketing Services | Order PR Services | Terms of Service (TOS)