| Send2Press.com • Today is Thursday, July 02, 2009 | A Member of the Neotrope News Network |  |
 Search Send2Press.com: |
|
|
|
PRESS RELEASE : U.S. and World News :
Computing :
Software
News
|
|||||||||||||||||||||||||
|
Multi-channel Confirmit Survey Software to Change the Way Businesses Measure Customer Experiences
Tue, 29 Mar 2005, 16:37:00 EDT Edited by Christopher Simmons    Single platform delivers synergies however customer feedback is gathered NEW YORK, NY /Send2Press Newswire/ -- FIRM, the world's leading provider of online survey & reporting software, today announced its commitment to deliver its first multi-mode survey solution. With the new Confirmit CAPI (Computer Aided Personal Interviewing) module, organizations will be able to use a single platform for measuring customer experiences for both face-to-face and online surveys. The CAPI module of Confirmit, due for release later this year, will provide Global 1000 companies measuring customer experience and satisfaction with considerable benefits and synergies as a result of standardizing all their multi-channel survey activities on to one platform. "Confirmit is known to be the best online survey and reporting software in the industry, providing customers with unparalleled business, competitive and operational benefits. Our vision for Confirmit CAPI is to provide companies the same set of unparalleled benefits when measuring the customer experience in a retail store as well as when measuring it online," explains FIRM's VP of Marketing Kjell Oksendal. "In addition, businesses can gain a significant competitive advantage from managing all survey and report activities within a single and fully integrated enterprise application that can also empower customers to select their communication channel of choice for providing feedback." To effectively impact an organization, research studies indicate that customer experience metrics require open channels for feedback and a continuous loop be established from the operational part of an enterprise and throughout its overall practices. Confirmit CAPI will bridge the gap between online and offline customer experience measurement - providing a uniform survey and reporting platform for all survey activities. This will enable business to benefit from more accurate and consistent customer feedback loops. Oksendal continues, "We believe Confirmit will not only change the way businesses measure customer experiences, but also improve their ability to use and act-upon customer feedback in real-time. This will substantially improve the customer experience and satisfaction because most companies have not yet realized the full power of incorporating customer feedback into their businesses." About FIRM Future Information Research Management (FIRM) is the world's leading provider of enterprise survey and reporting software. The company's state of the art web-based software, Confirmit, is used for customer satisfaction surveys and employee satisfaction surveys as well as market research surveys. Results from these studies are instantly made available for key decision makers through Confirmit's bespoke report platform, Reportal. Confirmit is used by some of the largest market research agencies in the world, in addition to Global 1000 companies. Customers include Accenture, AC Nielsen, Crown Castle, Dow Jones, Egg, Wanadoo, Greenfield Online, Hewlett-Packard, Microsoft, Mori, The NPD Group, Progressive Insurance and Symantec. FIRM is headquartered in Oslo with offices in London, New York and San Francisco. In addition, Confirmit is distributed through partner resellers in Stockholm, Amsterdam, Sydney and Tokyo. For further information regarding FIRM and Confirmit, visit www.confirmit.com.
NEWS SOURCE: Future Information Research Management (FIRM)
Send2Press® is the originating wire service for this story. Terms of Use
THE CONTENT OF THE ABOVE PRESS RELEASE WAS PROVIDED BY THE NEWS SOURCE, WHO IS SOLELY RESPONSIBLE FOR ITS ACCURACY. FOR QUESTIONS ABOUT THIS STORY CONTACT THE NEWS SOURCE AND NOT THIS WEBSITE (SEND2PRESS® NEWSWIRE).
Latest News from Send2Press Newswire:
Additional News on Similar Topics:
|
More News from this Company
Reader Resources
Main Send2Press® News Channels
Subscribe to Weekly News Alert
from Send2Press Newswire
|
|
|||||||||||||||||||||||
MEDIA READS (by media and public, as of today): 6786 times (2 today, 14 this week,
2 this month, 563 this year)
Site Design and Content is Copr. © 1983 - 2009 Neotrope® - All rights reserved. Send2Press® is a reg. trademark and service mark of NEOTROPE.
Press Release Writing | About Send2Press | Meet Our Staff | Contact Us | Our Services | Help Desk | Legal | Privacy | How-To Articles | RSS Feeds | Headline Feeds | Podcast | PR News Channels | Top-10 News | Success Stories | PRTRax™ Reader Tracking | Targeted News Distribution | Internet Marketing Services | Order PR Services | Terms of Service (TOS) |
|||||||||||||||||||||||||
Google
Reddit
Diigo
Delicious
Yahoo!
Digg
Blinklist
Blogmarks
Mixx
Facebook
Newsvine
