IDS Speeds Mortgage Doc Prep Lender Response Time with SaaS Customer Service Tool

| From
mortgage disclosure compliance

SALT LAKE CITY, Utah, Dec. 28, 2011 (SEND2PRESS NEWSWIRE) -- IDS, a mortgage document preparation vendor, has installed a SaaS-based social customer service platform from Assistly, a recent acquisition by, into its back-office operations to improve responsiveness to customer inquiries.

Described as "an instant customer-service help desk built for the cloud," Assistly is designed to enable small- to medium-sized businesses to set up and deliver social customer-service quickly and efficiently. With Assistly, companies can manage service cases and engage with customers in real time over a range of channels - including Facebook, Twitter, Web chats, e-mail and phone - all from one, easy-to-use interface. Assistly also enables IDS customer service agents to pull all conversations, emails and notes into one place, creating a more organized and efficient process.

"When lenders come to IDS with an issue, their issue needs to be addressed as quickly as possible. Our customers' businesses depend on it," said Mark Mackey, vice president of IDS. "While our customer service has always been top notch, it is imperative that we do everything we can to ensure it stays that way. With Assistly, IDS will be able to address customers' concerns even more rapidly than we do now, regardless of the channel through which they contact us."

About Assistly:

Assistly was founded in 2009 by customer-service industry veterans Alex Bard, CEO; Gary Benitt, chief operating officer; Brad Birnbaum, chief technology officer; and Jeremy Suriel, chief architect. Assistly has attracted an impressive roster of well-known advisors, including Kenny Van Zant, angel investor; Mark Cuban, entrepreneur and owner of the Dallas Mavericks; David Liu, previously a senior vice president of AOL and now COO of Knewton; and Howard Lindzon, a hedge fund manager and early stage investor. Assistly investors include Bullpen Capital, Index Ventures,, Social Leverage and True Ventures. New customers can sign up in minutes at .

About IDS Inc.

IDS is a nationwide provider of mortgage documents and compliance. IDS services include closing documents, initial disclosures, compliance and fulfillment. IDS's solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs. IDS backs the system with unsurpassed customer service, cutting-edge technology, compliance and document guarantees and a solid compliance team. Lenders looking to move forward when it comes to doc prep can visit the IDS website at or call 800.554.1872.

News Source:
For more information regarding this press release, please visit:
Like, Share, Save this press release:
  TWEET   SHARE   G+   PIN IT   STUMBLE   LinkedIn   Instapaper   Buffer

The content of the above press release was provided by the “news source” (International Document Services Inc.) or authorized agency, who is solely responsible for its accuracy. Send2Press® is the originating wire service for this story and content is Copr. © 2011 International Document Services Inc. with newswire version Copr. © 2011 Send2Press (a service of Neotrope). All trademarks acknowledged.

Rights granted for reproduction by any legitimate news organization. However, if news is cloned/scraped verbatim, then original attribution must be maintained with link back to this page as “original syndication source.” Resale of this content for commercial purposes is prohibited without a license. Reproduction on any site selling a competitive service is also prohibited. Information is believed accurate, as provided by news source or authorized agency, however is not guaranteed, and you assume all risk for use of any information found herein/hereupon. This work is licensed under a Creative Commons Attribution-NonCommercial 3.0 Unported License.
STORY READS for this single page only, as of Oct 27 2016:
[ count retired 8.4.16 ]

back to top
REFERENCES: mortgage disclosure compliance, Assistly, Assistly, SaaS, mortgage documents, mortgage disclosure compliance, Mark Mackey, doc prep compliance, lender document preparation, Utah Business, Salesforce, idsdoc, International Document Services Inc., news, press release from International Document Services Inc., Dec 28, 2011, Banking and Finance, Computing, Internet, Salt Lake City, Utah, IDS Speeds Mortgage Doc Prep Lender Response Time with SaaS Customer Service Tool