WALNUT CREEK, CA – May 11 (SEND2PRESS NEWSWIRE) — TeleManagement Technologies, Inc. (TTI) the leader in Telecom Expense Management software solutions today announced the introduction of their new WinBill Service Desk. WinBill Service Desk is a totally web based tool that allows WinBill customers to Request, Order, Provision and initiate Trouble Tickets for their IT services 24 x 7.
“We are very excited about launching WinBill Service Desk to our customers. This indispensable tool provides a seamless integration to our WinBill Telecommunications Expense Management software solution giving our enterprise customers the ability to automate their Order Entry process and better track and manage their IT inventory,” stated TTI President, Mark Hearn. Among its many features and benefits WinBill Service Desk provides a centralized work order request system enterprise wide. TTI has designed WinBill Service Desk to enable their customers to automate Orders with pre-defined default field values and service types to create, customize and edit vendor quote requests to ensure and validate SLA’s. TTI customers can create company specific Order Entry work flow processes and routing to meet their internal approval procedures.
WinBill Service Desk streamlines the provisioning process for initiating New Orders, Changes and Disconnects. This flexible application enables users to customize Field Names and identify Service types to meet their internal and vendor specific requirements for voice, data, wireless and all other IT services. With the integration and automation of all IT Service Orders into the WinBill application TTI customers can better maintain an accurate inventory of all of their IT services saving them time and money by eliminating unnecessary services.
This web tool provides on demand access for reviewing existing Work Order status so customers can quickly and easily view install intervals, determine missed implementation dates and assure that services are disconnected on time. The WinBill Service Desk is a welcome addition to the WinBill application as it offers a well integrated, complete system for efficiently initiating IT Service Requests, routing all Orders internally and to vendors, Provisioning, creating and monitoring Trouble Tickets and Invoice Processing for all IT enterprise services. Once again TTI has provided its customers with an expense management tool that eliminates the need to spend thousands of dollars outsourcing their IT expenditures.
WinBill Telecommunications Expense Management System
WinBill is a revolutionary Telecommunications Expense Management (TEM) software application that has saved Fortune 500 companies millions of dollars managing their IT expenses. WinBill has enabled corporate enterprises to identify billing errors, end late payment fees, negotiate better contract rates, increase productivity and automate their IT expense management process. WinBill customers electronically import carrier billing information in minutes. WinBill provides a complete IT Inventory while providing analysts with Contract, CSR and SLA compliance information.
All expense information can be automatically exported from WinBill and imported to any A/P system to eliminate double data entry and save time paying IT bills. Unlike outsourced applications, WinBill is a licensed software application allowing companies to manage all of their IT related bills and expenses. WinBill customers track as few as 2000 bills, to as many as 100,000+ bills per month. Most companies have experienced a three to six month Return on Investment utilizing the power of WinBill. No other expense software application on the market today has more features, report flexibility and system options.
TeleManagement Technologies Inc.
TeleManagement Technologies Inc. (TTI) is an experienced, leading telemanagement software solutions company. Since 1987, TTI has demonstrated its ability to quickly adapt and develop solutions for ever-changing telemanagement challenges. TTI’s product offerings provide telecom expense management (WinBill), meet the needs of enterprises to address complete call accounting (WinCall) and can be delivered in various formats: licensed, hosted or on a subscription basis. TTI’s clientele include many Fortune 500 companies in various industries (technology, services, financial, entertainment, manufacturing and more), as well as many government and utility organizations.
TeleManagement Technologies’ Website is located at http://www.telmantec.com
News issued by: TeleManagement Technologies Inc.
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Original Story ID: (1626) :: 2006-05-0511-003
Original Keywords: TeleManagement Technologies Inc., TTI, WinBill, WinCall, telecom, telephone, telephony, billing, orders, management, software, telemanagement software solutions company, technology, services, financial, entertainment, manufacturing, Telecom Expense Management software, WinBill Service Desk, provision TeleManagement Technologies Inc.
News Source: TeleManagement Technologies Inc.