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Press Releases from Future Information Research Management (FIRM) :

Confirmit to Launch Contact Center Quality Application


NEW YORK, NY – Jan. 24 (SEND2PRESS NEWSWIRE) — FIRM (OSE:FIRM), the world’s leading provider of Enterprise Insight Management (EIM) software, today announced that the Contact Center Quality Application powered by Confirmit will be launched on February 9, 2006. The new application will enable businesses with Contact Center operations to implement customer experience quality measures to discover, manage and act on customer dissatisfaction.

Confirmit 10 Launched to Deliver Strategic Value Across the Enterprise


NEW YORK, NY – Oct. 19 (SEND2PRESS NEWSWIRE) — FIRM, the world’s leading provider of software for Enterprise Insight Management (EIM) and Market Research (MR), today announced the successful release of Confirmit 10 on the company’s ASP environments. Version 10 of Confirmit is expected to deliver significant customer value with new powerful features across management reporting and analytics, community portals, respondent experience, and multi-channel measurement.

Multi-channel Confirmit Survey Software to Change the Way Businesses Measure Customer Experiences


NEW YORK, NY /Send2Press Newswire/ — FIRM, the world’s leading provider of online survey and reporting software, today announced its commitment to deliver its first multi-mode survey solution. With the new Confirmit CAPI (Computer Aided Personal Interviewing) module, organizations will be able to use a single platform for measuring customer experiences for both face-to-face and online surveys.