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Press Releases from Future Information Research Management (FIRM) :

Confirmit to Launch Contact Center Quality Application


NEW YORK, NY – Jan. 24 (SEND2PRESS NEWSWIRE) — FIRM (OSE:FIRM), the world’s leading provider of Enterprise Insight Management (EIM) software, today announced that the Contact Center Quality Application powered by Confirmit will be launched on February 9, 2006. The new application will enable businesses with Contact Center operations to implement customer experience quality measures to discover, manage and act on customer dissatisfaction.

Confirmit 10 Launched to Deliver Strategic Value Across the Enterprise


NEW YORK, NY – Oct. 19 (SEND2PRESS NEWSWIRE) — FIRM, the world’s leading provider of software for Enterprise Insight Management (EIM) and Market Research (MR), today announced the successful release of Confirmit 10 on the company’s ASP environments. Version 10 of Confirmit is expected to deliver significant customer value with new powerful features across management reporting and analytics, community portals, respondent experience, and multi-channel measurement.

Research Now Selects Confirmit as Survey and Reporting Platform


NEW YORK, NY – Oct. 11 (SEND2PRESS NEWSWIRE) — Future Information Research Management (FIRM), the world’s leading provider of software for Market Research and Enterprise Insight Management, today announced that it has signed an agreement to provide its Confirmit survey and report platform to Research Now.

Henning Hansen New CEO of FIRM


NEW YORK, NY – June 16 (SEND2PRESS NEWSWIRE) — FIRM today announced the appointment of Henning Hansen as the company’s new President and Chief Executive Officer (CEO). Mr. Hansen will take the helm of the world’s leading provider of survey & reporting software for Market Research (MR) and Enterprise Insight Management (EIM).

Changing the Rules of Conjoint Analysis


NEW YORK, NY /Send2Press Newswire/ — The new Confirmit(R) IdeaMap(R) integrated software will ensure that conjoint analysis is no longer only reserved for those specialists with large budgets; it has finally caught up with the speed, ease and lower cost of online technology, making it available for anyone to use when optimizing products, services, communications and promotions.

Multi-channel Confirmit Survey Software to Change the Way Businesses Measure Customer Experiences


NEW YORK, NY /Send2Press Newswire/ — FIRM, the world’s leading provider of online survey and reporting software, today announced its commitment to deliver its first multi-mode survey solution. With the new Confirmit CAPI (Computer Aided Personal Interviewing) module, organizations will be able to use a single platform for measuring customer experiences for both face-to-face and online surveys.

FIRM Delivered 37% Revenue Growth in 2004


NEW YORK, NY /Send2Press Newswire/ — FIRM, the world’s leading provider of online survey & reporting software, has announced $13.3 million in revenue for 2004, an increase of 37% from $9.7 million in 2003. FIRM’s EBITDA result was $1.2 million in 2004, compared with $67,000 in 2003.