IDS Speeds Mortgage Doc Prep Lender Response Time with SaaS Customer Service Tool

SALT LAKE CITY, Utah, Dec. 28, 2011 (SEND2PRESS NEWSWIRE) — IDS, a mortgage document preparation vendor, has installed a SaaS-based social customer service platform from Assistly, a recent acquisition by Salesforce, into its back-office operations to improve responsiveness to customer inquiries.