Call Centers to Increase Focus on People in Coming Year

LOVELAND, Colo. – Mar. 27 (SEND2PRESS NEWSWIRE) — According to the 2007 Call Center Best Practices Benchmarking Reports from leading contact center research firm Centerserve(R), key findings show that customers are the number-one driver of contact center changes. Featuring 250 companies from 51 countries, the reports show that ‘improving the customer experience’ was listed by call center managers as the top priority.