Retention of Subscribers in the $163 Billion US Voice Services Market will be Critical for Service Providers, says Insight Research Corp.
LONGPORT, N.J., Feb. 20, 2014 (SEND2PRESS NEWSWIRE) — Facebook’s $16 Billion acquisition of startup WhatsApp is the latest example of how the mature voice market is being challenged by alternative communications mediums. While the $500 billion US telecommunications service market will continue to grow over the next few years, Insight Research forecasts that voice revenues – wireline and wireless – will decline at a 4.8 percent annual rate as consumers continue to ‘cut cords’ and businesses migrate to VoIP platforms.