![\"Chelsea](\"https:\/\/www.send2press.com\/wire\/images\/21-0113-chelsea-groton-bank-696x522.jpg\")
<\/em><\/p>\n\u201cWe are focused on providing innovative tools and services to our members, ensuring that they have convenient access to our team and their finances,\u201d said Jenn Pensa, EVP, Chief Innovation Officer at Chelsea Groton Bank. \u201cWe believe this technology will be invaluable to members of our community, both during pandemic times and after, providing them opportunities to interact with our team when, where, and how they want to. Chelsea|LIVE Video Banking is an example of a personalized customer-facing technology that will enable us to continue to enhance relationships and provide our trusted service to individuals and businesses even after-hours or off-site.\u201d<\/p>\n
The Chelsea|LIVE Video Banking Team who will assist members and non-members at the Bank\u2019s walk-up and drive-up Video Banking ATMs, and when contacting a banker through the online and mobile app, includes Mariel Duran-Lora of Waterford, Alex Johnson of New London, Kyle Main of Canterbury, Dee Houde of Norwich, and Zina Secchiaroli of New London, as well as business bankers, commercial lenders, mortgage loan officers, and members of the wealth management team.<\/p>\n
VIDEO BANKING ATMS<\/strong><\/p>\n Video Banking ATMs have replaced the more traditional ATMs at the Bank\u2019s Mystic and Niantic walk-ups, and New London, Norwichtown and Norwich-Westside drive-ups, with additional locations coming this year. They offer the ability to speak directly with a local bank representative, in addition to typical ATM functions. Instead of inserting a card into the machine to make a simple withdrawal or deposit, users can touch the screen in order to be connected live to a video banker, who will assist with banking transactions, loan payments, cashing a check down to the penny, and many other tasks that would normally be completed inside a branch, during a live conversation on screen.<\/p>\n For those asking, \u201cWhy not just use an ATM?\u201d here are a few reasons these tools will benefit the Bank\u2019s members:<\/strong><\/p>\n 1. No Debit Card or PIN Needed \u2013 Since a member is connecting face-to-face with a banker, members can verify their identity by providing a license or answering security questions if they\u2019ve forgotten their debit card or PIN.<\/p>\n 2. Banking Questions Answered \u2013 While you can\u2019t complete tasks that require signatures through the Video Banking ATM, members can ask financial questions, update account information, and so much more.<\/p>\n 3. Enhanced Withdrawal and Deposit Features \u2013 Video Banking ATMs allow members to cash a check to the penny, receive cash in smaller denominations, have higher withdrawal limits, and transactions post immediately so a balance is available in real-time.<\/p>\n 4. Extended Hours \u2013 Chelsea Groton\u2019s Video Banking team is available to assist members at walk-up and drive-up Video Banking ATMs Monday \u2013 Saturday, before and after traditional banking hours.<\/p>\n VIDEO BANKING APP<\/strong><\/p>\n In addition to Video Banking ATMs, Chelsea Groton has also partnered with POPio Mobile Video Cloud (POPi\/o), the industry\u2019s first interactive mobile video banking solution, to offer members an app similar to FaceTime or TeleHealth. Because of the added capabilities and built-in security features, bankers and members are able to share and sign documents, review proposals together and more, all during the live video call from a member\u2019s phone, tablet, or computer.<\/p>\n \u201cWe\u2019ve already had experiences where, due to travel restrictions, members were unable to meet at a branch to sign documentation. We were able to have a meeting through the Video Banking App that allowed all parties to connect, converse and sign documents. This wouldn\u2019t have been feasible without the Video Banking App,\u201d explained Pensa.<\/p>\n Members can schedule a video call<\/a> with any of the Chelsea|LIVE Video Bankers, or with a specific banker or department.<\/p>\n For more information about the new video banking channels, and to get to know the Chelsea|LIVE Video Banking team, visit http:\/\/www.chelseagroton.com\/ChelseaLIVE<\/a>.<\/p>\n About Chelsea Groton Bank<\/strong><\/p>\n Based in Groton, Conn., Chelsea Groton Bank is a full-service mutually owned bank with over $1.4 billion in assets. Chelsea Groton Bank\u2019s products and services include consumer banking, business banking, mortgage and business lending, cash management, financial planning and financial education programming. With 14 branch locations throughout New London County and a Loan Production Office in Hartford County, Chelsea Groton Bank also provides online and mobile banking, 24-hour telephone banking, and nationwide ATM banking for individuals, families and businesses.<\/p>\n