![\"IDS](\"https:\/\/www.send2press.com\/wire\/images\/18-0301-ids-inc-696x522.jpg\")
<\/em><\/p>\nCustomization and knowledgeable client service are two of the hallmarks of working with IDS. For the team members of the customer service department, embodying those commitments means going above and beyond to resolve client questions, issues and concerns as quickly as possible, even if it means stretching themselves outside the bounds of the typical customer service agent.<\/p>\n
This dedication has directly contributed to IDS\u2019 consistently high customer satisfaction rates. In 2020 IDS maintained a 99% satisfaction rate, which is much higher than Global Benchmark at 94% and Software Industry Benchmark at 96%. IDS had an average of 12.0 hours average first reply time, better than the industry average of 14.8 hours. Remarkably, this was all accomplished during the pandemic, which caused a shift to remote operations amidst a refinance boom, both of which also contributed to a significant increase in the number of tickets IDS received.<\/p>\n
\u201cIDS has always focused on meeting our customer\u2019s needs and 2020 was no different,\u201d said IDS Vice President and General Manager Mark Mackey. \u201cOur customer service department ensured IDS continued to provide fast and effective service in the middle of a global pandemic, all while adapting to new levels of customer expectations with extreme flexibility and dedication.\u201d<\/p>\n
The American Business Awards are the U.S.A.\u2019s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations \u2013 public and private, for-profit and non-profit, large and small.<\/p>\n
\u201cThe American economy continues to show its resilience, and as we\u2019re poised on the beginning of what should be a phenomenal period of growth, we celebrate the remarkable achievements of a wide range of organizations and people over the past 18 months,\u201d said Stevie Awards president Maggie Gallagher. \u201cThis year\u2019s Stevie-winning nominations in The American Business Awards are testament to the ingenuity, the commitment, the passion, the adaptability, and the creativity of the American people. We look forward to celebrating this year\u2019s winners during our virtual ceremony on June 30.\u201d<\/p>\n
Nicknamed the Stevies for the Greek word meaning \u201ccrowned,\u201d the awards will be virtually presented to winners during a live event on Wednesday, June 30. Tickets for the virtual event are now on sale<\/a>.<\/p>\n Details about The American Business Awards and the list of 2021 Stevie winners are available at http:\/\/www.stevieawards.com\/ABA<\/a>.<\/p>\n About IDS, Inc.<\/strong><\/p>\n IDS, a Reynolds and Reynolds company, was founded in 1986 in Salt Lake City, Utah, and is a nationwide provider of mortgage documents and compliance. IDS services include eSignatures, closing documents, initial disclosures, document fulfillment and integration with leading loan origination systems and eClosing platforms. The IDS flagship doc prep solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs, particularly in regard to major industry compliance changes. (https:\/\/info.idsdoc.com\/<\/a>)<\/p>\n About the Stevie Awards<\/strong><\/p>\n Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards\u00ae, The International Business Awards\u00ae, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. The Stevies also produce the annual Women|Future Conference<\/a>. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http:\/\/www.StevieAwards.com<\/a>.<\/p>\n Sponsors of The 2021 American Business Awards include John Hancock Financial Services, Melissa Sones Consulting, and SoftPro.<\/p>\n","protected":false},"excerpt":{"rendered":" SALT LAKE CITY, Utah, April 30, 2021 (SEND2PRESS NEWSWIRE) — Mortgage document preparation vendor International Document Services, Inc. (IDS), announced today it was named the winner of a Bronze Stevie® Award in the Customer Service Department of the Year category in The 19th Annual American Business Awards®.<\/p>\n","protected":false},"author":4539,"featured_media":33248,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[39,12804,67,1,38,130],"tags":[15972,205,673,14228],"class_list":["post-71263","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mortgage-news","category-ap","category-awards-and-honors-news","category-business-news","category-finance-news","category-utah-news","tag-american-business-awards","tag-depthpr","tag-mortgage-document-preparation","tag-stevie-award","has-post-title","has-post-date","no-post-category","no-post-tag","no-post-comment","has-post-author"],"acf":[],"views":3874,"_links":{"self":[{"href":"https:\/\/www.send2press.com\/wire\/wp-json\/wp\/v2\/posts\/71263","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.send2press.com\/wire\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.send2press.com\/wire\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.send2press.com\/wire\/wp-json\/wp\/v2\/users\/4539"}],"replies":[{"embeddable":true,"href":"https:\/\/www.send2press.com\/wire\/wp-json\/wp\/v2\/comments?post=71263"}],"version-history":[{"count":0,"href":"https:\/\/www.send2press.com\/wire\/wp-json\/wp\/v2\/posts\/71263\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.send2press.com\/wire\/wp-json\/wp\/v2\/media\/33248"}],"wp:attachment":[{"href":"https:\/\/www.send2press.com\/wire\/wp-json\/wp\/v2\/media?parent=71263"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.send2press.com\/wire\/wp-json\/wp\/v2\/categories?post=71263"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.send2press.com\/wire\/wp-json\/wp\/v2\/tags?post=71263"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}