Terms of Service


  • You must review the "requirements" and FAQs found in Section (1) of our Order Center prior to purchase.
  •   Use of third-party credit card requires signed fax authorization from card holder.
  • International cards that do not support AVS, require photocopy of card to verify. International customers using PayPal must have a "Verified" account.


Notice for International Customers: Please be aware we no longer accept NEW customers from Asian countries like Thailand or Singapore, or from South America (Mexico, Columbia, etc.), or Arab Emirates, due to issues with fraud, hacking attempts, spam, and related problems, without pre-approval. You must contact us first and must be an established company with an English language website, and be willing to provide faxed copies of credit card with signature for verification. Current customers from Asia are still very welcome, and this rule only applies to NEW customers.


Revised March 1, 2010.

Thank You For Choosing Services from Neotrope/Send2Press

Specifically these terms of service (TOS) limit our liability related to the accuracy of your news content, and include specific terms for news distribution through various newswire systems which must adhere to FCC and SEC regulations. Additional terms relate to the use of credit cards for non-refundable purchase of our services. Customers may request a copy of these terms in writing, by e-mail.

These TOS apply to all Neotrope/Send2Press service plans, including those offered through Send2Press.com, Neotrope.com, and related sites.

I) News Content and Accuracy

You are responsible for the content and accuracy of all news copy and information submitted to Neotrope/Send2Press. Because of the volume of copy and information submitted to Neotrope/Send2Press, Neotrope/Send2Press cannot be responsible for verifying any facts contained therein. You represent and warrant to Neotrope/Send2Press that (i) You have the right to deliver to Neotrope/Send2Press all copy and information submitted to it and (ii) no copy or information submitted by You will contain any content that is obscene, libelous, slanderous or otherwise defamatory, false or misleading or which violates any copyright, right of privacy or publicity or other right of any person. You shall indemnify and hold harmless Neotrope/Send2Press and its affiliated companies from and against any and all claims, losses, damages, liabilities, costs and expenses (including reasonable attorneys fees) arising out of or relating to any breach by You of the foregoing representations and warranties or otherwise arising out of or relating to the contents or nature of the information and/or copy provided by You. Neotrope/Send2Press reserves the right to reject or edit copy when necessary in its judgment. All news copy, photographs, video and audio files processed shall be the property of Neotrope/Send2Press. Neotrope/Send2Press endeavors to disseminate promptly and accurately all news, which it processes.

Any inadvertent errors by Neotrope/Send2Press will be corrected promptly upon discovery, without additional charge, and such obligation to correct shall constitute the sole liability of Neotrope/Send2Press in this regard. Neotrope/Send2Press is not warranting or insuring that Neotrope/Send2Press' services will be free from errors, omissions, interruptions, delay, losses or defects, whether human or mechanical. Neotrope/Send2Press makes no warranties, expressed or implied, as to its services, including but not limited to any warranties or merchantability or suitability for print or broadcast. In no event will Neotrope/Send2Press be LIABLE to You and/or Your Client(s), including for any indirect, consequential, special, exemplary or incidental damages. By its submission of copy and other information to Neotrope/Send2Press, You agree to be bound by the foregoing Conditions of Service.

II) Payment and Delivery of Services

All press release services are offered to You and/or Your Client(s) subject to Neotrope/Send2Press' Terms of Service (TOS). Placing an order through this system and submission of content through our News Form system is considered a legal "contract" to engage Neotrope/Send2Press to provide services to You, in lieu of a signed agreement. Neotrope/Send2Press guarantees that it will provide the services ordered, but there is no guarantee to You as to the effectiveness of any service due to the value of the news being announced, editorial focus of receiving media channel, and/or local, regional, or world events, or any other reason. There will be no refunds for Neotrope/Send2Press services ordered by You or Your Authorized Agent(s) for any reason, and orders cannot be canceled once placed. Neotrope/Send2Press makes no claim of suitability of service for any purpose, nor offers any performance warranty to You.

Neotrope/Send2Press Services are not offered to You "on approval" and will not qualify for any adjustments with your credit card company based on your perceived satisfaction or dissatisfaction with any aspect of Neotrope/Send2Press' service. By providing your credit card information you are authorizing Neotrope/Send2Press to charge your card for the dollar value of the services you are requesting, and by placing your order you are stating that you understand the preceding and are agreeing to be bound by these terms of service. If you do not agree, you may not order services from Neotrope/Send2Press.

Neotrope has been in business more than 25 years with one of the highest levels of customer satisfaction, follow through, credibility and performance in the PR industry for our clients. We bring this capability to every project, however You and/or Your Client(s) are ultimately responsible for the "value" or "newsworthiness" of the content you submit to us. We are a vehicle, but we have no control over how media will respond to your content.

Your credit card will show a charge from NEOTROPE, and not from Send2Press An order receipt is sent to you automatically once the order is approved and that is your invoice/receipt for your purchase. You may also print an invoice by logging into your account, clicking Your Account, then from order history click order number then print the page. No other invoice can be provided nor can we edit information after the fact for an invoice that differs from the information you entered during checkout/payment. If you use the optional PayPal payment method, you may also print a receipt from your PayPal account for your records.

Payments made by PayPal will be subject to the same no refunds policy.

IMPORTANT NOTICE: Although all sales are non-refundable, we do understand that from time to time, for whatever reason, there will be instances where there is no other option than refunding a purchase made in our system on purchases made same day. ALL refunds - for any reason - requested and made after the order has batch-processed at day's end will incur a 5-percent (5%) fee to cover costs associated with merchant, bank, and AVS fees and book-keeping on our side to reconcile your breach of this agreement. Accidental duplicate orders which can be voided prior to batch processing will not incur such a fee.

Other refunds are done at our sole descretion, and will generally be from 10-50% of the service fee(s), depending on how much time/work was spent with client prior to cancellation - we are under no obligation to provide refund, which will also be less any handling fees from payment processors. A minimum 10% fee will be deducted from any refund when time has been spent on consultation, drafts, approvals, advice, image or text review, multiple email or phone queries, etc.

FAILED ORDER INFO: From time to time you may place an order attempt and enter partially incorrect billing address info (eg., billing street address, and/or zip code), wrong security code (eg., security code for Amex is on front, not back as with Visa/MC), etc. Each time you place an attempted order your card passes through both an "authorization" phase with your CC company, and an AVS (address verification service) phase. Both must pass for the order to complete and for it to process with the end of day batch. An authorization is not a charge, it's only an authorization for the card to be processed -- when you call your card company the inexperienced phone support person may see them as charges, but they are only authorizations and will never be charged unless they show up in your store account as "processing" or "completed" (a completed purchase). However, if the card does not pass AVS (due to mis-entered, or out of date billing info), the order will not be charged, even though an authorization has been done. We cannot assist you with clearing any authorization hold from multiple order attempts -- they will clear up based on your card provider's policy which may be 2 days to 2 weeks. Again, no charge will be done except on a fully approved order, and we have no access to your card data as a PCI-DSS certified secure merchant. Please see the following articles on Wikipedia which explain how both CC authorization holds work, and what AVS is (it's not part of our system, it's run by the banking networks):

• Authorization hold: http://en.wikipedia.org/wiki/Authorization_hold

• Address Verification System (AVS): http://en.wikipedia.org/wiki/Address_Verification_System.


 Agency/Volume Discounts ("Multi-Packs")

For Agency/Volume Discount clients ("Multi-Packs"), the agency/purchaser acknowledges understanding that these prepaid services are non-refundable and can only be used for services ordered. Agency Discount plans do not expire, but are non-transferable nor can they be converted to other service types for dollar value credit. All plans may be "upgraded" to higher service plans (eg., State Plan to National LITE Plan). Customer and Partner coupons do not apply to Agency/Volume Packs.

 Use of Company/Partner Credit Cards

Important! Because of credit card rules for "card not present" transactions, if you place an order and use another person's credit card (such as company card, spouse's card, etc.), you ARE REQUIRED to have the card holder fax us a signed authorization form authorizing the charge. This is for both the protection of us and the card holder from fraud. The form can be found in our Support Center, on the How to Order help info, and also in your order confirmation email message. This is required only once per card / card holder per calendar year.

 International Orders (Outside U.S./Canada)

We accept orders from international businesses, provided that 1) we can verify an active English-version Website, and 2) if the card is not supported by AVS, the card holder MUST FAX A SIGNED AUTHORIZATION for the charge with photocopy of front/back of credit card. No exceptions. This is required only once per card / card holder per calendar year.

 Send2Press Newsline

All releases distributed by Send2Press include a Newsline identifying Send2Press as the originating newswire service in the dateline. News distributed via other services such as Comtex, PRN, or similar may show their newsline in addition to or in place of Send2Press (example, a story appearing on PublishersNewswire.com will indicate /Publishers Newswire/ as part of the dateline).

 Persistence of News Content

Send2Press news content shall, in most cases, remain online in perpetuity and the "article" version(s) created by our editorial staff may vary from your actual press release subject to our content and editorial policies. The "article" version of your news story becomes the exclusive editorial property of Send2Press in the exact way that a newspaper may create a story based on your news and cannot be removed on request except in issues related to slander/libel or other similar legal matter. All materials posted online are permanently archived or "cached" by numerous data systems and can never be fully removed from the Internet. Most sites that run verbatim copies of your news release content through networks found in our "Extended" (formerly "Blue") level plans will expire within one week to three months. Conversely there is no guarantee content will be online in perpetuity. Neotrope/Send2Press has no control over how news is used on other websites which will vary from aggregators, news clone sites, blogs, splogs, newspaper and magazines, radio and TV based sites, RSS, and clipping services. Generally it is nearly impossible to "retract" a release after it has gone out. Some sites may post media contact information, and we have no control over this.

 Use of Send2Press Multimedia Content

Send2Press provides certain content such as images, logos, audio and video on a hosted basis to coincide with the release of your news story. These elements, such as photos linked to within a press release, may not be linked to, loaded, streamed, or otherwise used in a news release issued through another PR/news provider. You may not load elements dynamically from our system on blogs, websites, or in dynamic content. This includes images, logos, News-Experts.com profile links, audio, and video content. All of these elements are offered for EXCLUSIVE use while distributing news through the Send2Press News Network and not elsewhere on the Internet. Content Channel Partners may pull RSS based on the welcome letter sent to participants.

 Accuracy of Transmitted Text

While Send2Press and associated wire services will do their best to correct your mistakes such as spelling, grammar, and typographic errors whenever possible, there is no guarantee that all errors existing in provided copy will be fixed, nor are we under any obligation to do so. You should provide a proper, correct news release if you wish it to be error free when transmitted to the media and online. If you make a serious error, a "correction" can be issued without cost the same day as transmitted (during our normal business hours) with our "Extended" (formerly "Blue") level plans (a re-transmission fee would be charged if issued at a later date); while with our "Standard" (formerly "Silver") level plans, only a correction to our article and archival copies on Send2Press.com are possible (retransmission to media will incur cost of new release). All datelines will generally be conformed to A.P. style (e.g., Los Angeles, Calif. and not Los Angeles, CA).

 Special Member Features
As part of your free annual membership in the Send2Press News Network you may obtain special features and benefits such as eMediaKit(TM) profile, PRTrax(TM) Reader Tracking, Send2Press,com company profile and custom company news channel/RSS feed, keyword placement, hotlinks, and other features including access to our Members Only Website. In the event you, for some reason, choose to move to another provider or you are "inactive" for a lengthy period (e.g., one year), you may lose the benefit of these services (e.g., profiles). There is no guarantee these elements will be offered on a permanent basis. Certain customer loyalty promotions, coupons, and discounts are generally provided only to current customers.

Your credit card will show a charge from NEOTROPE, and not from Send2Press.

Please keep copies of your order receipts, news form copies, and related materials for your records. Neotrope/Send2Press is under no obligation to provide copies of these materials at a later date. If you mis-place or do not keep the e-mail copies of your order receipts, you may print a formal invoice by logging into your account in the Send2Press Order Center.





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