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How to Contact Send2Press Newswire,
a service of Neotrope

This page provides information on how to contact us.


What We Do

Since 1983 Neotrope® has provided affordable targeted news dissemination Direct-to-Editors™, professional press release writing, and brand marketing services for small and medium businesses. We also pioneered the concept of “white hat” search optimization of press release content back in 1997. All of our staff are accredited public relations (PR) professionals and/or working journalists, and we are proud to be a 100% U.S.-based company. Send2Press is a service of Neotrope®, which was spun-off of the main company as a unique brand in 2000.

  Learn More About Us        Meet Our Staff

Contact Information

Thank you for your interest in Neotrope's Send2Press® Newswire services.

All Send2Press press release services are pre-paid, and ordered online in our Secure Order Center. Please review the information found from the navigation “Price List” and “Getting Started” links at top and side of this page prior to calling us for assistance.

For assistance regarding our services, please call:
Talk to a Real Person in the U.S.:
(310) 373-4856
We are located in California, USA
TOLL FREE IN THE U.S.: (310) 373-4856
Or, contact us by e-mail at: help @ send2press.com
FAX: As of Jan. 2017 we have phased out our fax number.


IMPORTANT DISCLOSURE: We are not a newspaper, or blog, and do not publish paid articles, letters to the editor, or similar. If you send us a complaint letter regarding any of our clients we will forward this to the company and/or PR firm representing the company or individual; we do not represent any of our clients as a media or legal contact and cannot assist you with any matters related to goods or services, or other relationships you may have or have had with any of our clients. Our clients are solely responsible for the accuracy of transmitted text. Stating an email to us is "confidential" is not a legal agreement, since we do not agree to keep unsolicited queries related to a client as confidential as we did not ask for the comment/query.

Business Hours

Our normal business hours are 9 a.m. to 5 p.m. (PST/PDT), Monday through Friday. We are closed weekends and major U.S. holidays. We are closed for lunch each workday. If you call and get voicemail, we are likely helping others.

Pacific Time PST/PDT Mountain Time MST/MDT Central Time CST/CDT Eastern Time EST/EDT
9 a.m. to 5 p.m. 10 a.m. to 6 p.m. 11 a.m. to 7 p.m. 12 p.m. to 8 p.m.
Lunch: 12 - 1 p.m. Lunch: 1 - 2 p.m. Lunch: 2 - 3 p.m. Lunch: 3 - 4 p.m.
Open Monday through Friday; Closed Weekends (Sat. and Sun.) and holidays.
Daylight Saving Time begins at 2 a.m. local time on the second Sunday in March. On the first Sunday in November areas on Daylight Saving Time return to Standard Time at 2 a.m. The names in each time zone change along with Daylight Saving Time. Eastern Standard Time (EST) becomes Eastern Daylight Time (EDT), and so forth. Arizona, Puerto Rico, Hawaii, U.S. Virgin Islands and American Samoa do not observe Daylight Saving Time.
 NOTE:  You may order and submit projects 24/7 365 days a year.

2019 U.S. Holiday Hours

Holiday Closed/Limited Hours
January 1:
New Years
Closed January 1.
May 2019:
Memorial Day
We will be closed Friday and Monday for the holiday weekend.
July 2019:
Independence Day
We will be closed Wednesday July 4.
Sept. 2019:
Labor Day
We will closed Friday Aug. 30 and Monday, Sept. 2.
Nov. 2019:
We will be closed Wed. to Friday, Nov. 27-29.
Dec. 2019:
We will be closed Mon. through Friday Dec. 23 to Wed. Dec. 27.
New Years 2019: We will be closed Tues. Dec. 31 and Wed.. Jan. 1, 2020.

Verify Our Company

Neotrope® is pretty easy to verify and validate as a legitimate business and not a “fly by night” dot-com. Established January 1983, we are celebrating our 35th anniversary in 2018. “Send2Press” is a service of Neotrope, and not a distinct company.

From our Verify Our Company page, you can double check various things like our A+ Rating with the Better Business Bureau (BBB), Dun & Bradstreet (D&B) listing, secure shopping information for this site (SSL and PCI-DSS compliance), U.S. registered trademarks with the USPTO, and other business information.

Send2Press® and Neotrope® are U.S. registered trademarks. Neotrope is also a registered trademark in Europe.

Physical and Mailing Address

We are located in Temecula, California, USA (Riverside County).

Neotrope® became a “virtual company” as of November 2002. We no longer have a meeting space for clients or walk-in office space. All Neotrope/Send2Press staff work from their own homes, connected via our web servers, LAN and internal secure e-mail systems. As of July 2019, we have moved from Torrance, Calif. to Temecula, Calif.

 NOTE:  We do not accept payments or news releases by mail — all advertising, press kits or press releases sent to us by postal mail or other package delivery service will be recycled and ignored.

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How to Order Send2Press Services

Explore Service Plans: Review our press release writing and distribution service plans, pricing, and deliverables.
Review Requirements: Review our minimum content and photo requirements, deadlines and FAQs.
Order Services: In our secure order system, add desired service(s) to shopping cart and checkout.
Submit Project: After checkout (payment), upload file(s) on our simple project form and schedule.
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All text and creative on Send2Press.com is Copr. © 1983-2024 by Neotrope® - all rights reserved. Reproduction in whole or in part without express written permission is prohibited. Information on this page was last updated November 22, 2023. All services are offered subject to our Terms of Service (TOS).