Privacy Statement for Send2Press
The following privacy statement applies to all Neotrope® online properties, and this site (www.Send2Press.com) you are now visiting and viewing. Send2Press® is a service and dba of Neotrope, and not an independent company. Neotrope is proud to be a U.S.-based company, established January of 1983, and located in Redondo Beach / Torrance, California (Los Angeles County), USA. All staff are based in the U.S., and our secure Web servers are based in Texas.
Neotrope® and Send2Press® (Send2Press.com) have created this privacy statement to explain our commitment to your privacy. We seek to protect your private information so that you have an enjoyable shopping and viewing experience on our Web site. We will not sell, rent, trade, or disclose your personally identifiable information to anyone except as explained in this policy. This policy is believed to meet all local, state and Federal privacy laws and guidelines of the U.S.A. currently in place as of its writing, and is believed to meet the minimum requirements for the European Union, and Canada, but may not meet the requirements for other countries.
You may wish to review this policy annually, as it may be updated each January, or as industry and/or legal standards require it. This page was last updated on: November 21, 2020.
This policy statement contains the following topics:
(Click/tap subject to "jump" to topics on this page, below)
Personally Identifiable Information
Cookies and Privacy
Children and Privacy
Change Your Information and Preferences
How You Can Contact Us
Personally Identifiable Information
Definition of Personally Identifiable Information
“Personally identifiable information” is any information about you, which includes your name, company, mailing address, e-mail address, phone number(s) and credit card information.
Where We Collect Personally Identifiable Information
Neotrope collects personally identifiable information when you (1) register or make a purchase through our secure server located on Send2Press.com, (2) subscribe to our customer newsletter on Send2Press.com, (3) submit projects on our Project Form, (4) submit feedback, or other inquiries through this site either via an online form or by e-mail.
How We Use Personally Identifiable Information
Send2Press.com and Neotrope use your personally identifiable information to bill your credit card for purchases, to confirm your orders, to prevent fraud against you, and to contact you. For example, when you place an order on Send2Press.com, we need to know your name, company, e-mail address, address, and credit card information. This allows us to fulfill your order for our services and notify you of your order status, provide reporting and other feedback.
Neotrope and Send2Press also compile aggregate data from all of our customers to prepare internal reports about which pages are popular, how many total unique users visit our site, and different traffic patterns. Neotrope and Send2Press.com do not combine your personally identifiable information with information about pages visited, purchases made, or any other clickstream data.
Who We Disclose Personally Identifiable Information To
Neotrope and Send2Press will not sell, rent, trade or disclose your personally identifiable information to anyone except as explained in this policy. Neotrope and Send2Press.com may disclose some personal information to outside companies who help Neotrope with the administration and delivery of purchases, newsletters, contests, alliances and partnerships (as applicable).
For example, to complete a purchase through our secure payment gateway (powered by Authorize.net, a VISA® company), or the optional PayPal® system, we must transmit secure data in order to verify and complete payment. We have made reasonable effort to ensure these partners safeguard and protect personal information at the highest possible levels of current technology, including the 2009 PCI DSS standards for credit card data. However, in the case of PayPal, you should review their privacy statement on the payment screen when transfered to their system, if applicable.
Aggregate statistical data gathered from customers, but NOT personally identifiable information, may be shared with our Affiliate Program members in order to calculate sales information.
Neotrope and Send2Press.com may also disclose your personal information to law enforcement personnel, government officials, or others when we, in our sole discretion, believe that disclosure is necessary to prevent violations of the law, injury to person or property, or any harm to Neotrope/Send2Press or others.
NOTICE: Regarding Abusive and Threatening E-mail, Phone Calls or Voicemail
As it clearly states on our contact page, and the press releases found in our client newsroom area, you must contact the company in question issuing a news release (the “news source”) regarding their practices, problems with a product or service you may have had, or other related queries. DO NOT contact us regarding such matters, as we are not a representative of a company for whom we have issued a press release (news announcement). Any threatening, libelous, or abusive e-mail sent to us regarding a client will be forwarded to the appropriate company and if you have made actionable and libelous statements in said message to us, your e-mail can be introduced as part of any legal action. Similarly, voicemail or phone recordings we make of all customer in-bound calls may be provided to our client in the same fashion.
We use reasonable security practices to keep any personally identifiable information about you secure. We operate our own Linux-based Web servers and subscription data is stored outside of public server areas. Our secure server and checkout system can be verified as holding a valid SSL certificate, signed by GoDaddy. Our system is scanned periodically to ensure latest best practices are in place icluding retirement of SHA1, SSL 3, TLS 1.0/1.1, and other deprecated web technologies no longer considered secure in 2015.
No credit card data (card number, expiration, security code) provided during checkout is retained on our servers in either public or private areas, and our payment gateway provider (Authorize.net, a VISA® company) has been certified as Visa CISP compliant — and, our shopping cart has been confirmed by Authorize.net for compliance with their system security requirements. Optional PayPal payments are handled on PayPal's secure server and no PayPal account or payment data is transmitted via our system other than name, address and order information.
Our server and secure domain hosting our order system has been certified by a payment card industry recognized third-party as being PCI DSS compliant, as of Nov. 2008, and is re-tested and re-certified monthly to ensure our systems meet all current and updated security methods. This certification is provided to American Express, VISA and MasterCard, along with our merchant provider. As of May 2015, scanning is provided by TrustWave.
Click/tap here to learn more about our site security
Cookies and Privacy
What A Cookie Is
A “cookie” is a small piece of data that is sent to your browser from a Web server and stored on your computer's hard drive. Cookies store information about your use of a particular Web site or service and are typically used to make services more convenient and personalized. Most cookies are “session cookies,” which are automatically deleted whenever you leave a Web site (and end the “session”). Some cookies remain on your computer until you remove them.
You are able to view and control all stored cookies by using tools built-in to modern Web browsers such as Google Chrome, Firefox, Safari, Internet Explorer, and MS Edge.
Companies that have social bookmark tools on the Send2Press.com Web site (such as Facebook, Google+, Twitter, etc.) may also use their own cookies to help identify a user to facilitate easier “bookmarking” by remembering your account log-in with such online tools — these cookies are not set by us, but are set in relation to an account you may have with a site like Facebook or other social bookmarking site.
Your browser controls how cookies are used and can be set to not allow them and to send “do not track” requests. However, it is likely that our shopping cart system may not function properly for you if your browser refuses all cookies. Most Web browsers have sufficient security settings to allow a self-referential shopping cart session-based cookie to track cart contents, and which is deleted once the checkout process has been completed.
For some content on our site(s) we utilize the Neotrope® PRTrax™ system to track reader metrics for specific news stories across multiple sites to provide feedback to our clients on the popularity or response to specific news items over time. These tracking cookies expire at the end of a current “session” on any of our sites.
We expressly do not use any spyware, adware, or other stealth tracking mechanisms. If you come to our secure store from an affiliate partner, a tracking cookie is set to identify that our affiliate partner has “referred” you to us, so that they get credit on your purchase during checkout. The cookie then expires, or will expire in 14 days if no purchase is made after clicking an affiliate link.
Children and Privacy
Our Policy For Guests Under Age 18
Neotrope and Send2Press.com are committed to protecting the privacy of children. We encourage parents and guardians to explore the Web with their children or students. Visitors under age 18 may NOT submit any personally identifiable information to Neotrope or Send2Press.com, and our related sites.
Change Your Information and Preferences
Accessing, Updating, Correcting, Or Deleting Customer Information
All customers can log-in to their secure account to update personal data such as name, company, phone, and e-mail. This information is initially also used to send periodic infrequent customer-only newsletters.
All customer newsletters have a one-click remove to permanently opt-out, or link to update desired e-mail account used for newsletters in the MailChimp system. Updating an e-mail account in the MailChimp system for newsletters will not change account information in the Neotrope/Send2Press secure order system (this allows you to have seperate e-mail account for promotions, but a main e-mail account for important order receipts, if desired).
Journalists On Our Media Lists
Journalists may specify that they do not wish to receive further communication from us (press releases) using the one-click permanent opt-out link found in each e-mail, powered by phpList on Send2Press.net. A link is also provided to change e-mail account to remain receiving news announcements, if applicable. If you have received a press release with our name on it, from another e-mail system, it did not originate from us!
If you have subscribed to one of our RSS (real simple syndication) news feeds, we have no control over how, where, or when you chose to self-subscribe yourself. You must change or remove any subscription in your appropriate news reader, ISP start page, branded home page, mobile app, offline browser, Web broswer, or similar application. Only you have control over how you receive RSS content.
Send2Press Daily E-mail Summary
If you have subscribed to our daily news summary by e-mail powered by Google's FeedBurner, you must un-subscribe from the one-click remove option at bottom of each summary e-mail. This is managed by Google and only you can remove your own subscription.
Google News Alerts
If you set-up a daily or as-it-happens Google News Alert for Send2Press content found in Google News, only you can change the receiving e-mail or remove yourself from the subscription you set-up via your own Google account.
Links To Other Websites
Journalist Safe Harbor
Neotrope/Send2Press does not sell, rent, lend or provide the personal contact information for media contacts found in our databases.
California Consumer Privacy Act
If you are a California resident, you can make certain requests regarding your personal information. We will fulfill each of these requests to the extent required by law.
- You can ask us what personal information we have about you, including a list of categories of your personal information that we have sold* and a list of categories of your personal information that we have shared with another company for a business purpose. (*We have not and never will sell, lend or trade customer data.)
- You can ask us to delete* your personal information. (*This will preclude any future use of discounts and promotions in our order system and your report dashboards would be retired.)
- You can ask that we stop selling* your personal information. (*We have not and never will sell, lend or trade customer data.)
Privacy Statement Contact Information
Questions or Comments
Please direct questions, comments and suggestions regarding this statement to the Privacy Manager, Neotrope/Send2Press, 42388 Corte Villosa, Temecula, CA 92592. You can also e-mail the Privacy Manager at help [at] send2press.com, and state specifically you are inquiring about our privacy statement.
For questions about our product/services, please see the navigation found at top and bottom of each page of this site.
EU Customers GDPR Notice
For our friends from the European Union (EU), please note that we do not have an automated method for you to delete any content or "account" on our website. However, to comply with GDPR, we have the following options for European customers:
- If your personal information is found in a press release you have issued, you may at any time request that the release be removed from our main site, with the understanding it will not be removed anywhere else on the internet (and we cannot assist you with that).
- To download your order history, simply log-in to your store account and use the Save as PDF option for each order. We cannot do this for you.
- To delete your "store" account in our system, you may request we delete your store account via email to our main help[at]send2press.com email account. Once deleted no future coupons or promotions may be used and no order history will be available online.
- For U.S. tax and accounting purposes, we must keep a permanent record of all client orders and purchase history. These accounting records, which include no credit card data, are kept offline on compressed and encrypted secure media per our PCI-DSS Compliance. This data will not be deleted, even on request.
Important Copyright Notice
Learn More About What We Do
How to Order Send2Press Services
Normal business hours: 9 a.m. - 5 p.m. PST/PDT, Mon. - Fri., in Calif. USA.