Frequently Asked Questions

To view our normal FAQs and requirements, please see the help/getting started page on the main website: CLICK/TAP HERE.

Answers to Top Frequently Asked Questions (FAQs)

UPDATED 1.16.2022

Prior customer, but I can't login to my account?

On our Account Login page, you can click the “Lost your password?” link to issue new password for your existing account. If you have taken over PR for your company from a prior staffer, please reach out to us if you need help changing any account information if unable to login using prior email account associated with our store.

If you use an auto-login password system like RoboForm, or have your web browser “remember” logins, be sure to update whatever you’re using to your new password so you don’t have to reset again next visit.

IMPORTANT NOTE: if you attempt to “guess” your old password, the system will temporarily lock you out on your 5th attempt to log-in using wrong password.

How can I pay for services?

All services are pre-paid and ordered securely online from our PCI-DSS certified payment system. We do not offer credit terms (e.g., net 30).

We accept all major credit cards (Visa, MasterCard, American Express, and Discover). We also accept Apple Pay on compatible devices as of March 2017. Chrome Pay may also work but not officially supported.

Optionally you can pay via your PayPal account using either your balance, credit card, or debit card. (NOTE: International customers must have “verified” account with PP to use with our checkout or order will be cancelled).

We do not currently accept wire transfers, but please inquire. If enough folks request this option, we will bring it back. We do not accept bitcoin, dogecoin or similar, as most folks who wish to pay using this method are trying to remain anonymous which is contrary to our need for compliance verification and accuracy of news being issued, and who is actually issuing it.

Do you offer flat rate subscription pricing?

No. All of our pricing is per-project as every dissemination is unique and requires custom review/proofing, unique image in most cases, and social media hand-work done by a real person, as well as custom report set-up.

Additionally, some of the elements of our distribution packages include the Associated Press (AP) which has a fairly high cost “per release” which is part of the fee for each release issued.

We do offer quantity discounts for pre-paying for multiple plans, and this is a popular option for many of our agency clients.

Is there content you won't accept for a press release?

Yes. We turn away quite a bit of junk news, advertorial content, and news regarding questionable business offerings. We also turn away political news promoting false information about vaccinations, election wins, or similar. Please click/tap link below to see our current Acceptable Content Policy (ACP).

All legal news requires pre-approval. We do not accept “allegation” news unless court win is being reported.


Where do I submit my project?

When You Checkout
All projects are submitted on separate Project Form after checkout is completed; and not part of the payment process. When you complete a purchase you will be directed to submit your project; or, you can check your order receipt email for link to the project form.

During our normal business hours, we will also send you a “what to do next” email to submit your project, and if you ordered a writing or revision plan, an overview of that process.

The project forms are not part of this order system (store). You do NOT log-in here to submit your project!

I already paid, now what?
If you closed your web browser before going to the project form, you can check your order receipt email for link to the project form.

For those ordering a “multi-pack” for a quantity discount, a welcome email will be provided with the “how to submit project” info which you can keep with your records.

We highly recommend creating a folder called “Send2Press” in your email software where you can save important links to reports, receipts, confirmations, etc., for future reference.

You can also contact us during normal business hours and we’re happy to help point you in the right direction! ๐Ÿ™‚

Where do I log-in to my reports?

When your release is issued and pushed to media (“cleared”), we send you an automated “clear time” email for each project. That email contains the direct link to your story on our website.

With our “PRO” plans (and certain “BASIC” plans), we will later the same day send a link to your single PRTrax™ report dashboard for the one project. Since there is no log-in to your report, this makes it simple to share with a client or use within an organization without constantly chasing passwords. (Reports require no login, but are not public pages and should never be shared visibly anywhere online.)

Reports are not accessed via this secure order system (store).

How do I know you really sent out my news?

With each project we provide you a PRTrax™ dashboard with links to your story online including Google News (also appears in Apple News and Bing News, and with selected plans Yahoo! Finance); links to sites in the Neotrope News Network and GoMedia Network syndicating your news. With our “PRO” plans we also provide a custom search link for finding up to 350 sites nationwide syndicating your news via the Associated Press (AP).

We also provide links to social media with your story, as well as downloadable PDF list(s) of example media we actually sent your news to Direct-to-Editors™ by email. You can trust our 30+ years in business, 20+ years of operation for our Send2Press® spin-off, and thousands of verified media placements and customer testimonials.

*Note: neither S2P or PRN can guarantee news placement on any specific site or network due to local site/network content policies or technical issues outside our control.

How do I get my order receipt(s)?

When you complete checkout an order receipt is automatically sent to the email address you entered along with your payment information. Please check that email for the receipt. If you mis-entered the email, if your account uses challenge-response, or if mailbox is full, then you obviously won’t get the automated receipt email.

You can log-in to your account and print any of your past order receipts (back to 2010) or download a PDF. You must log-in to your account to retrieve any past receipts.


Do I have to send you a 1099 form for taxes?

No. We receive a 1099-K from our merchant providers for IRS revenue reporting so no need to send us anything. You are not hiring Neotrope/Send2Press as a consultant, as you might a designer, accountant or lawyer. You can treat Send2Press expenses the same way you do advertising with Google or similar.

However, if you absolutely need it, we can provide the business tax ID for Neotrope to keep someone’s head from exploding or melting. ๐Ÿ™‚

Please note that Send2Press is a service of, a DBA and U.S. registered trademark of NEOTROPE® — it is not a company. Neotrope is located in Torrance, CA 90505 USA (Los Angeles county) and was established Jan. 1983.