Getting Started: How to Order Services

Click the "How to Order" link at top of page for a video walk-through tutorial on how to use this order system.

1. Review the Requirements, Help and FAQs (see second tab above).
2. Choose/add services from the Service Categories (found on left side of page) to your "cart/basket." To view cart/basket (or start checkout), click the icon/image of a shopping cart at top-right of each page.
3. View cart/basket and start checkout; you will need to register on your first order.
4. Checkout (pay for services) using any major credit card (you may optionally use PayPal if desired). Services must be ordered online.
5. Submit Project: After completing checkout (payment), you choose options including push time, targeting, and upload press release (or writing project info) and image(s) on our News Information Form. A live person then reviews and confirms project (during normal business hours).

Service Requirements, Help, and FAQs

These links will take you to our FAQs and Requirements page (fully updated Oct. 2009) on the main part of our site (out of store):

Important: Requirements for press release content and add-ons — you MUST review this information prior to placing an order for our services.
Please review the above in-depth information prior to calling for assistance on these topics.

Payment Options

All services are pre-paid and ordered online using this secure Order Center. As a PCI DSS certified secure merchant we cannot accept phone or fax orders, for your protection. Send2Press is a service offering of Neotrope, a California company established in 1983.
  Verify our company information and security

Payment Methods Accepted:
We accept all major credit cards (American Express, Visa, MasterCard, and Discover) through our secure payment gateway.

You may optionally choose to pay with PayPal if you prefer which supports bank money transfers and eChecks. If you choose to use PayPal and pay with an eCheck this may take 3-5 days to clear before services can be provided.

Important Note for Agencies:
If you use a customer's credit card for payment, you must enter the card holder's billing and personal info in our system (create new account for card holder). You will also need to have the card holder provide a signed authorization for your use of their card.

You should always bill or charge your client directly, and then use your credit card for payment in our system. This keeps your client as yours, and you as our client. Using your client's card obviously makes your client our client, legally. (Note: if you don't accept credit cards, set-up a free business PayPal payment page, and collect CC payments from your client that way.)

When using a third-party credit card, both you as the agency, and your client as the payor, are both agreeing to be bound by our Terms and Conditions of Service (TOS), by submitting an order and project in our system.

  Using a Third Party Credit Card Requirements
  Download Third Party Card Authorization (PDF)

Important: it is YOUR responsibility to get the authorization form filled out by your client, not ours. All orders using a third party card will be held for approval from the card holder.

Coupons and Discount Codes:
Discount coupons (and "partner program" codes) no longer apply to add-on options, to services already discounted (on sale), or to the new Online Posting Subscription plans. Non-profit discounts do not apply to any "Extended" distribution plans. Coupons for existing customers are only provided in the monthly customer-only newsletter (existing customers cannot use the new customer discount codes). Coupons may only be used once per customer, unless otherwise noted, and the system will manage this; Partner Codes do not have the limitation.

Note about coupon codes: to use any applicable discount code or new customer coupon, you must "register" for a free account; then you may "apply" the coupon code on the view cart page, prior to checkout.

  Click here to register (create account)
  Click here to view cart or checkout

Important Service Changes and Updates

Changes to Distribution Plans - Effective Oct. 10, 2009:
• Our old "SILVER Distribution Plans" are now "STANDARD Distribution Plans."
• Our old "BLUE Distribution Plans" are now "EXTENDED Distribution Plans."

Changes to National Plans - Effective Oct. 10, 2009:
• Our old "National Basic" plans are now "National LITE" plans.
• Our old "National PLUS" plans are now simply "National" plans.

The NEW "National PLUS" plans now include custom hand-modification of your press release for optimum SEO/SEM based on your most desired key-phrases, embedded anchor links inserted for you, and free high-res 300dpi photo, or audio press release!

Changes to Coupons and Discount Codes:
Discount coupons (and "partner program" codes) no longer apply to add-on options, to services already discounted (on sale), or to the new Online Posting Subscription plans. Non-profit discounts do not apply to any "Extended" distribution plans. Coupons for existing customers are only provided in the monthly customer-only newsletter (existing customers cannot use the new customer discount codes). Coupons may only be used once per customer, unless otherwise noted, and the system will manage this; Partner Codes do not have the limitation.

No credit can or will be applied after the fact, once an order is processed, for not entering and applying a coupon properly during checkout (if you do not see the discount after applying it in the View Cart screen, then it either does not apply to chosen service, or you have mis-entered it - system will generally notify you if you have mis-entered a coupon code).