* Do you want a BPO to handle all or just a portion of your telecom expense?
* Do you want your phone bills audited, or do you just want the telecom invoices paid by the BPO?
* How in depth of an audit do you want or need based on your total telecom expense?
* Budget considerations - How much do you want to spend annually for these services?

* Eliminate the need for Accounts Payable department to pay your telecom bills
* Consolidate your bills and move them to EDF (electronic data format)
* Dramatically reduce your telecom expense with no loss of service
* Obtain refunds and credits for miss-billings, overcharges, etc.
* Provide you with software detailing all your lines and circuits, giving you reports based on published lines, non published numbers, detailing each feature associated with the lines and circuits.
* Traffic studies conducted to determine actual services required with reports given on line counts and GOS (grade of service) calls measured and details given to client: including data on PRI, T1s, DS3s, circuits, long distance T1s, etc. with further testing conducted on all data including reports on frame relay packet usage plus any data backup services.
* Monitor contracts and evaluate best costs practices. They will keep you apprised of your current telecom contracts and details.
* Develop and maintain a telecom voice disaster plan (not just a data disaster plan) for emergency situations
* Place all orders for telecom adds, moves, and changes including ordering telecom equipment, phone systems, internet services, frame relay services, etc.
* Provide training to your telecom service department for accurate recordkeeping and order processing, if you decide to keep this in-house.
* Provide detailed monthly telecom cost benefit analysis summaries for monthly budget review - not just fluff without showing you backup.
* Provide proof of monthly savings and refunds/credits recovered for your company in the form of before and after, actual telecom bill copies.
* Provide you with a timeline for service implementation.

* Service outages
* BPO plan is based on changing Long Distance, Internet, Frame, or Local Service Providers. You don't need a commissioned "reseller" claiming to provide telecom services that they themselves outsource.
* After the first quarter your bills don't reflect any noticeable cost reductions.