Send2Press® Newswire is a service of Neotrope®, established Jan. of 1983 in Redondo Beach, Calif., USA.
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How to Contact Neotrope and Send2Press
Thank you for your interest in Neotrope's Send2Press® Newswire services. Since 1983 we have provided affordable targeted news dissemination Direct-to-Editors™, professional press release writing, and agency of record services to small and medium businesses. We also pioneered the concept of search optimization of press release content back in 1997. All of our staff are accredited public relations (PR) professionals and/or working journalists, and we are proud to be a 100% U.S.-based company. Send2Press is a service of Neotrope®.
Sept. 2014 News
We're still working on our 2014 site revamp, moving to a fully responsive platform. During the remodeling please bear with us a bit longer, as some things are a bit messy at this point as we continue to suffer the dregs of the 2009/11 website. :-)
As of March 1, we have retired our “Extended” level plans in favor of NEW “Premium” plans. New plans include promoted social media marketing campaign ($99 value) with click-tracking. We have also brought back the econo online post plan for $49, by popular request.
SEE COUPONS PAGE FOR SPECIAL OFFERS AND PROMOTIONS
All Send2Press services are pre-paid, and ordered online in our Order Center. Please review the information found in the links below (and from the navigation at top and left side of this page) prior to calling us for assistance. If you call and get voicemail, we are likely helping others.
Questions Regarding Press Releases on This Site:
IMPORTANT NOTE: Queries regarding press releases on this site must be made to the source of the news (the company issuing the release, as noted on the actual release page under "journalist resources") and NOT by contacting Neotrope/Send2Press from the information on this page.
Neotrope/Send2Press Contact Information:
• Contact info is only to inquire about Neotrope/Send2Press services.
• We cannot accept orders by phone; all services are ordered online.
• We do not accept collect calls, or reverse-charge TTY calls.
• You MUST review our "Top 10 FAQs" (below) prior to calling us.
Toll-free: 1-866-473-5924 (U.S. Only).
Our direct number (in California): 1-310-373-4856.
E-Mail Contact: If you are unable to find an answer to your query in our help or FAQs, please feel free to call us, or e-mail:
support2***@***send2press.com (NOTE: remove the "***").
NOTICE: We have no interest in link exchanges, selling ads or text-links on our site, posting your content on our site (unless you're a customer), or similar. Do not confuse our clients whose content we have posted on our site with us; we do NOT represent the companies and individuals whose news is found in our daily newswire sections. ALSO: We do NOT accept sales calls trying to sell us something. We never cold-call companies, or clients, and never send "spam" to anybody.
DO NOT CONTACT US REGARDING:
• Link exchanges, or posting content for free (we are a paid newswire service).
• Advertising on this site.
• Sales calls. We won't do business with telemarketers, or "spammers."
• Queries or factual complaints regarding press releases (PLEASE contact the company in the news release - the "news source" - and not Send2Press).
Important Note about E-Mail Authentication:
Our mail system uses modern authentication and security protocols. If you are sending e-mail via your ISP through an insecure connection to your mail server, our system may consider it to be "spam" due to your obsolete configuration. You may need to have your hosting provider update your settings for secure authenticated e-mail, and change your method of connection via your ISP from your PC/Mac, to the current industry standard of port 587 (your ISP will also have advised you to make this change).
Learn more on the Spamhaus FAQ (opens new window).
Neotrope/Send2Press Business Hours:
We are located in Redondo Beach/Torrance, California (Los Angeles County), USA.
Our normal business and support hours are:
View daily release cutoff time and deadlines
U.S. Pacific Time (PST/PDT): 9 a.m. to 5 p.m.
U.S. Mountain Time (MST/MDT): 10 a.m. to 6 p.m.
U.S. Central Time (CST/CDT): 11 a.m. to 7 p.m.
U.S. Eastern Time (EST/EDT): 12 p.m. to 8 p.m.
- Open Monday through Friday; closed weekends (Sat./Sun.) and major U.S. holidays.
- Note: We no longer have a public business office and do not allow "drop by" or in-person visits.
SPECIAL U.S. HOLIDAY HOURS 2011:
We are typically closed Fridays when the holiday falls on a Monday. We are typically open on bank holidays like President's Day, etc.
CLOSED FOR THESE U.S. HOLIDAYS:
• Memorial Day Weekend:
• Independence Day Weekend:
• Labor Day Weekend:
• Thanksgiving Weekend:
• Christmas - special hours:
Quick Answers to the Top 10 Frequently Asked Questions
• NOTE: Click the [+] symbol to expand answer to FAQ.
FAQ: How does your pricing work?
As with all legitimate and professional newswire service providers, Send2Press® distribution plan pricing is based on "each news announcement" meaning, that each time you issue a press release, you pay the plan fee, based on the plan you've chosen. We are NOT a simple online news posting site, but a true newswire service sending your news directly to media using our exclusive Direct-to-Editors™ media databases. As a professional PR services company since 1983, we invest over an hour of hand-work per client project!
Click here to learn more about how pricing works
FAQ: How do I set-up an account to order services?
Simply go to our secure online Order Center (note the gold "tab" at top of each page), and follow the instructions. All services are pre-paid, and must be ordered online. No annual membership fee! We are a PCI DSS certified secure merchant, in business more than 25 years, and a member of the BBB since 1997. After you "checkout" in our Order Center using any major credit card (or, optionally using PayPal), you simply upload your word processor file and photo or logo on our simple News Information Form.
Click here to learn more in our Order Center
FAQ: Where do you send news?
We maintain our own databases and send news Direct-to-Editors™ at media outlets which are targeted based on your actual news content. Most news is sent by e-mail, with additional delivery via syndication, RSS, clipping services, social networks, and news aggregators. With our "Standard" level plans we use our own lists, and with our "Extended" plans we add distribution via PRNewswire® in addition to what we do!
Click here to learn more our media lists
FAQ: Will you write or revise my press release for me?
You can hire us to write your release from scratch for $199, and you get to work with a fully accredited public relations professional, or you can have us touch-up a release you've written (from $89; revision available only at same time as a distribution). With all plans we will do basic fixes to your release to meet A.P. style, and to fix common typos, at no extra cost (you are ultimately responsible for providing an accurate release).
Click here to learn more about writing services
FAQ: Can I include a photo or logo?
You may include one free Web resolution company/product logo, or a photograph (such as of a product, CEO headshot, etc.), with every distribution plan. We don't allow banners, fliers, or similar. Our photos show up on a wide variety of sites, including Google News, DIGG, Wikio, Newsblaze, Zimbio, DocStoc, Scribd, eNewsChannels, and many more (additional images $10/each). Optionally, you can include a media-friendly, print-ready 300dpi image for only $15.
Click here to learn more about photo options
FAQ: Do you offer any reporting?
All plans include a Clear Time confirmation and quick-links report once the release has been issued (crossed the wire). A Send2Press® SiteWatch™ report follows the next day which includes from 50-300 links to sites running your news story, that we track (varies by plan level, as the "EXTENDED" plan will have many more sites tracked). We *do* provide PDFs showing newspapers, magazines, and broadcast outlets your news is sent to please see "where do you send news" above.
Click here to learn more about reports and tracking
FAQ: Are there any word length limits?
Our "Standard" (formerly Silver) plans, have a base word length limit of 800 words. Our "Extended" (formerly Blue) level plans, have a base word length limit of 400 words (headline, dateline and media contact info count in length). Longer releases have an upcharge (for Extended plans, cost is $75 for ea. 100 words or fraction over 400 see the full Help/FAQs page for how to calculate length).
Click here for info no how to calculate word lengths
FAQ: How fast can my news go out - what is the deadline?
We can normally get any project out within about two hours (sometimes longer on Mondays, or last couple days of the month) of when it's submitted during our normal business hours of 9 a.m. to 5 p.m. PST/PDT Mon.-Fri (California time). For projects to be scheduled for "early next morning" (such as 7 a.m. EST/EDT), we need to have the project in prior to the previous day close of business. We obviously cannot set-up projects to push to media prior to when we're open the next day, if you submit after we close the prior working day.
Click here to learn more about daily cutoff and deadlines
FAQ: What are the format and minimum requirements?
We generally follow Associated Press (A.P.) style, and so each release must have headline, dateline, body of release, and contact info so that media can follow up. We prefer MS Word file for release (or .rtf), and images can be any format; we cannot use PDFs, MS Works, or Apple Pages files. All releases must have proper "attribution" in headline or first paragraph (company or person name of WHO is announcing the news). See the following link for step-by-step examples and some issues to be aware of related to content and Google News. Sub-heads (secondary headlines or "decks" are not supported on most Web sites.
Click here to see requirements and examples
FAQ: What successes have clients had with your services?
We have a highly detailed customer testimonials and successes repository you may review using the link below. Keep in mind we have been sending news to the media on behalf of our clients for more than 25 years*, and the Send2Press service has been online since 2000*, and so we have a wealth of archival information on client successes (placement in the media), and many testimonials you may review. (*Send2Press was spun off of our corporate PR services in 1997 as Mindset Netwire, before finally becoming the Send2Press® service brand in 2000. Send2Press is a service of Neotrope, established in 1983.)
Click here to see client media placements
Neotrope Mailing and Physical Address:
IMPORTANT NOTES: We do not allow public "drop by" to our office, or appointments. All services are pre-paid and must be ordered online through our secure Order Center
. We do not accept payments or news releases by mail all advertising, press kits or press releases sent to us by mail will be recycled and ignored.
"Send2Press" is a service
of Neotrope, and not a distinct company. Send2Press® and Neotrope® are U.S. registered trademarks of Neotrope.
This information is offered to comply with various U.S. local, state and federal interstate commerce and e-commerce laws. Use the BBB Accredited Business
link on left side of page to authenticate our business location. Our media and secure e-commerce Web servers are located in Texas, USA.
• Permanent Mailing Address:
NOTE: do NOT send magazine subscriptions, credit card applications, or other undesirable direct marketing to our staff at the above addresses. None of our staff work at these locations and junk mail is recycled. Please stop killing trees to send junk our way, thanks!
Neotrope, PMB 822 PO Box 7000, Redondo Beach, CA 90277-8710, USA.
• Physical Address:
Neotrope, 4332 W. 230th St., Torrance, CA 90505, USA.
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