Contact Send2Press Newswire, a service of Neotrope

• Contact info is only to inquire about Neotrope/Send2Press services.
• We cannot accept orders by phone; all services are ordered online.
• We do not accept collect calls, or reverse-charge TTY calls.
• You MUST review our "Top 10 FAQs" (below) prior to calling us.

Toll-free: 1-866-473-5924 (U.S. Only).
Our direct number (in California): 1-310-373-4856.

E-Mail Contact: If you are unable to find an answer to your query in our help or FAQs, please feel free to call us, or e-mail:
support2***@***send2press.com (NOTE: remove the "***").

NOTICE: We have no interest in link exchanges, selling ads or text-links on our site, posting your content on our site (unless you're a customer), or similar. Do not confuse our clients whose content we have posted on our site with us; we do NOT represent the companies and individuals whose news is found in our daily newswire sections. ALSO: We do NOT accept sales calls trying to sell us something. We never cold-call companies, or clients, and never send "spam" to anybody.

DO NOT CONTACT US REGARDING:
• Link exchanges, or posting content for free (we are a paid newswire service).
• Advertising on this site.
• Sales calls. We won't do business with telemarketers, or "spammers."
• Queries or factual complaints regarding press releases (PLEASE contact the company in the news release - the "news source" - and not Send2Press).

Important Note about E-Mail Authentication:
Our mail system uses modern authentication and security protocols. If you are sending e-mail via your ISP through an insecure connection to your mail server, our system may consider it to be "spam" due to your obsolete configuration. You may need to have your hosting provider update your settings for secure authenticated e-mail, and change your method of connection via your ISP from your PC/Mac, to the current industry standard of port 587 (your ISP will also have advised you to make this change).

Learn more on the Spamhaus FAQ (opens new window).

Quick Answers to the Top 10 Frequently Asked Questions

• NOTE: Click the [+] symbol to expand answer to FAQ.

FAQ: How does your pricing work?

As with all legitimate and professional newswire service providers, Send2Press® distribution plan pricing is based on "each news announcement" — meaning, that each time you issue a press release, you pay the plan fee, based on the plan you've chosen. We are NOT a simple online news posting site, but a true newswire service sending your news directly to media using our exclusive Direct-to-Editors™ media databases. As a professional PR services company since 1983, we invest over an hour of hand-work per client project!

Click here to learn more about how pricing works

FAQ: How do I set-up an account to order services?

Simply go to our secure online Order Center (note the gold "tab" at top of each page), and follow the instructions. All services are pre-paid, and must be ordered online. No annual membership fee! We are a PCI DSS certified secure merchant, in business more than 25 years, and a member of the BBB since 1997. After you "checkout" in our Order Center using any major credit card (or, optionally using PayPal), you simply upload your word processor file and photo or logo on our simple News Information Form.

Click here to learn more in our Order Center

FAQ: Where do you send news?

We maintain our own databases and send news Direct-to-Editors™ at media outlets which are targeted based on your actual news content. Most news is sent by e-mail, with additional delivery via syndication, RSS, clipping services, social networks, and news aggregators. With our "Standard" level plans we use our own lists, and with our "Extended" plans we add distribution via PRNewswire® in addition to what we do!

Click here to learn more our media lists

FAQ: Will you write or revise my press release for me?

You can hire us to write your release from scratch for $199, and you get to work with a fully accredited public relations professional, or you can have us touch-up a release you've written (from $89; revision available only at same time as a distribution). With all plans we will do basic fixes to your release to meet A.P. style, and to fix common typos, at no extra cost (you are ultimately responsible for providing an accurate release).

Click here to learn more about writing services

FAQ: Can I include a photo or logo?

You may include one free Web resolution company/product logo, or a photograph (such as of a product, CEO headshot, etc.), with every distribution plan. We don't allow banners, fliers, or similar. Our photos show up on a wide variety of sites, including Google News, DIGG, Wikio, Newsblaze, Zimbio, DocStoc, Scribd, eNewsChannels, and many more (additional images $10/each). Optionally, you can include a media-friendly, print-ready 300dpi image for only $15.

Click here to learn more about photo options

FAQ: Do you offer any reporting?

All plans include a Clear Time confirmation and quick-links report once the release has been issued (crossed the wire). A Send2Press® SiteWatch™ report follows the next day which includes from 50-300 links to sites running your news story, that we track (varies by plan level, as the "EXTENDED" plan will have many more sites tracked). We *do* provide PDFs showing newspapers, magazines, and broadcast outlets your news is sent to — please see "where do you send news" above.

Click here to learn more about reports and tracking

FAQ: Are there any word length limits?

Our "Standard" (formerly Silver) plans, have a base word length limit of 800 words. Our "Extended" (formerly Blue) level plans, have a base word length limit of 400 words (headline, dateline and media contact info count in length). Longer releases have an upcharge (for Extended plans, cost is $75 for ea. 100 words or fraction over 400 — see the full Help/FAQs page for how to calculate length).

Click here for info no how to calculate word lengths

FAQ: How fast can my news go out - what is the deadline?

We can normally get any project out within about two hours (sometimes longer on Mondays, or last couple days of the month) of when it's submitted during our normal business hours of 9 a.m. to 5 p.m. PST/PDT Mon.-Fri (California time). For projects to be scheduled for "early next morning" (such as 7 a.m. EST/EDT), we need to have the project in prior to the previous day close of business. We obviously cannot set-up projects to push to media prior to when we're open the next day, if you submit after we close the prior working day.

Click here to learn more about daily cutoff and deadlines

FAQ: What are the format and minimum requirements?

We generally follow Associated Press (A.P.) style, and so each release must have headline, dateline, body of release, and contact info so that media can follow up. We prefer MS Word file for release (or .rtf), and images can be any format; we cannot use PDFs, MS Works, or Apple Pages files. All releases must have proper "attribution" in headline or first paragraph (company or person name of WHO is announcing the news). See the following link for step-by-step examples and some issues to be aware of related to content and Google News. Sub-heads (secondary headlines or "decks" are not supported on most Web sites.

Click here to see requirements and examples

FAQ: What successes have clients had with your services?

We have a highly detailed customer testimonials and successes repository you may review using the link below. Keep in mind we have been sending news to the media on behalf of our clients for more than 25 years*, and the Send2Press service has been online since 2000*, and so we have a wealth of archival information on client successes (placement in the media), and many testimonials you may review. (*Send2Press was spun off of our corporate PR services in 1997 as Mindset Netwire, before finally becoming the Send2Press® service brand in 2000. Send2Press is a service of Neotrope, established in 1983.)

Click here to see client media placements