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Edited by Christopher Simmons, senior news editor
AUDITEL INC. OF FLORIDA ASKS 'HOW MANY ERRORS ARE IN YOUR PHONE BILLS?'
ORLANDO, FL - August 25, 2003 (Send2Press Newswire) -- Auditel Inc. of
Florida (www.auditelinc.com) desires to educate the business and
government communities on one important fact; they are almost certainly
paying for errors in their telecom bills. USA Today, July 31, 2003,
reporter Andrew Backover noted, "Phone company billing complaints jumped
5,523 in the first three months of 2003, up 65% from a year earlier, the
Federal Communications Commission says." In the same article, SBC says,
"Most often, customer complaints center on being overcharged, rising fees
and confusing bills."
"We have found most companies don't have a trained billing auditor, and
most have never had a detailed telecom audit," says Auditel President
Barbara Clements. "Through no fault of their own, your AP Department can't
identify tariff billing errors. Many corporations assume their telecom
service staff has the time and training to audit their bills. We have
found that many large corporations have a telecom department, but almost
none have a telecom billing staff."
Having a complete audit is like having a car washed versus having the car
totally detailed. The same is true of an audit. Some firms "cherry
pick" the tops of phone bills, while others use bill scanning software.
For a full audit you will need a firm with a different approach including:
Customer Service Record review, tariff analysis, inventory index, contract
review, and bill consolidation. Tariff-trained auditors produce better
audits. Too many firms have minimums leaving tariff violations, errors,
and mistakes. If you're uncertain of any telecom audit, get a second
Why are your bills overcharged?
Reasons include human error, LEC portability, computer error, contract
clauses, incorrect order placement, inaccurate rates, mergers and
acquisitions, etc. By placing correct orders, maintaining current
accurate records, a refund is available, if an error exists.
Are you interested in learning how to audit your own bills?
If so, we recommend telecom workshop based training. These are not
seminars. Students are taught auditing process through actual bill
auditing. Learn to audit, manage, and maintain your telecom bills.
Auditel Inc. of Florida providing auditing solutions for businesses and
government entities for over 13 years. Auditel offers telecom audit
outsourcing, training, and consulting. Auditel Telecom Workshops now
available to the Entrepreneur. http://www.auditelinc.com
Source of News:
Auditel Inc. of Florida
Florida Business News
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