U.S. and World Newswire
:
Business
:
Reports and Studies
News
New White Paper Describes an Innovative Way to Communicate Policies and Procedures
Published: Fri, 11 May 2007, 15:00:00 EDT
LAS CRUCES, N.M. - May 11 (SEND2PRESS NEWSWIRE) -- ROK Southwest, Inc. (www.roksw.com) has just released a new, free white paper, "An Innovative, Low Cost Approach to Communicating Highly Effective Policies and Procedures," that explains how line-of-business managers can use existing simple tools and techniques to improve employee productivity and quality of work by more effectively communicating the organization's "process knowledge."
Using the information in this white paper, a business unit can implement a process for writing easily understood policies and procedures and rapidly publishing them online without investing in new technology and without making any demands on the organization's IT infrastructure. The entire white paper is available for download at www.roksw.com/whitepaper.html.
This new non-proprietary approach repurposes an online presentation facility that is built into Microsoft Windows. This facility has very strong navigation and search capabilities, and employees can quickly locate specific information they need to perform a task at hand or answer a customer's question without disrupting their ongoing work.
The process knowledge itself is created, organized, and maintained by the organization's subject matter experts using only Microsoft Word. There is no new technology to acquire or learn. The approach stresses strong organization of information, consistent styling, and clear writing, all to meet the overriding objective of ensuring that employees can quickly and accurately comprehend the content.
The solution described in the white paper uses a commercially available software tool to silently convert the knowledge recorded in Word documents to its final online presentation form. The operation of this tool is effectively hidden from the business unit's staff, who need no special expertise to use it.
Robert H. Spicer, EVP and CIO of Chevy Chase Bank in Bethesda, Maryland, says "This solution allowed us to take thousands of pages of static knowledge and turn it into 'just-in-time' interactive expertise. Our staff can quickly query the contents of an electronic knowledge document and get answers to their questions within seconds. This has delivered substantial productivity and quality of service benefits."
ROK Southwest, Inc. is a small professional services company that specializes in performing document conversions on a contract basis. ROK Southwest formalized the approach described in the white paper after determining that the existing approaches were too complex and costly for the typical business unit.
NEWS SOURCE: ROK Southwest, Inc.
Send2Press® is the originating wire service for this story.
» Read More Reports and Studies News
» Other Send2Press Industry News by Category
More Information and Media Contact:
For questions about this story, contact the news source:
»
Click Here for Contact Information
THE CONTENT OF THE ABOVE NEWS STORY WAS PROVIDED BY THE NEWS SOURCE WHO IS SOLELY RESPONSIBLE FOR ITS ACCURACY. FOR QUESTIONS ABOUT THIS STORY CONTACT THE NEWS SOURCE AND NOT SEND2PRESS (THIS WEBSITE).
O T H E R R E S O U R C E S
T E R M S O F U S E
This article is Copr. © 1983-2008 Neotrope / Send2Press. Reproduction of this news article version requires written authorization. You may freely link to this article. Journalists (see the section "Journalist Resources" above) may use orig. news release as the basis for an article.
News Websites may republish the "news release" text version linked to above under "Journalist Resources" except must retain "Send2Press Newswire" as the source of this news if used verbatim. Websites which offer/sell PR or newswire services, or web promotion services, or "splogs" may NOT reprint our content in ANY form. Send2Press Newswire is a service mark of, and "Send2Press" is a registered trademark of, Neotrope. Creative Commons - Some Rights Reserved (3.0) - Attribution Required.
DISCLAIMER: the above article is believed accurate but not guaranteed, and is based on business news supplied by the source (ROK Southwest, Inc.). The noted source is solely responsible for its accuracy. Financial/Stock news may contain forward looking statements. Neotrope/Send2Press makes no claims of accuracy or suitability for any purpose. Any opinions expressed by representatives of company(s) mentioned in news and profiles are solely those of the person indicated, and do not reflect any opinion or policy of Neotrope or Send2Press. Your use of any information contained herein is done solely at your own risk, and you are fully responsible for using any information herein, or on sites mentioned or linked to in the article. All trademarks acknowledged.
REFERENCES: New White Paper Describes an Innovative Way to Communicate Policies and Procedures, An Innovative, Low Cost Approach to Communicating Highly Effective Policies and Procedures, ROK Southwest Inc, professional services company that specializes in performing document conversions on a contract basis, Robert H. Spicer, organization's IT infrastructure, just in time, , May 11, 2007.
VIEWED BY MEDIA (and public): 1911 times (2 today, 18 this week,
14 this month, 458 this year)
| The Telecommunications Industry Stands to Make $1 Trillion over Five Years Promoting Environmental Improvements, says Insight Research |
| Optical Networking Equipment Sales to Top $120 Billion Over Five Years, Says Insight Research Corp. |
| Healthcare Industry Spending on Telecommunications Services Hits $55 Billion Over Next Five Years, says Insight Research |
| Business Leaders Expect No Growth from the Private Equity Market Over the Next 12 Months, Shows New Research |
| Hispanics and Other Ethnic Markets Will Spend $60 Billion on Telecommunications, says Insight Research |
| IPTV, Streaming Movie and Music Industry Will Generate $70 Billion Over Six Years, says Insight Research |
| Eularis Exposes Hidden Barriers to Patient Adherence with New Pharmaceutical Industry Report |
| Petrobras World's Most Sustainable Oil/Gas Company 2008 |
| Corporate Phone Bill Will Hit $133 Billion in 2008, Says Insight Research |
| New Copper Bonding Products for Telecommunications Will Grow Carrier Ethernet and Wireless Backhaul Markets Worldwide, Says Insight Research Corporation |
| Ballantine Corporation Releases Direct Mail Format Report |
| Telecom IT Spending to Exceed $46 Billion in 2008, says Insight Research Corp. |
| New Report Examines Pharmaceutical Sales Force Effectiveness |
| Spending on Managed Services Increasing As Enterprises Turn to Outsourcing to Handle Complexity, Says Insight Research |
| Worldwide Telecom Industry Growing Ten Percent Annually, Revenues Expected to Reach $2.7 Trillion by 2013, says Insight Research Corp. |
| Ballantine Corporation Releases Holiday 2007 Direct Marketing Industry Report |
| Falling Home Prices Cause Homeowners to Focus on Cost Savings When Remodeling |
| Subscribers to Telecommunication Services Continues Growing in 2007, Says Insight Research |
| Eularis Releases Update of Its Comprehensive Report on Maximizing the Bottom Line in Pharmaceutical Marketing |
| Residential Phone Customers' Move to Cable Calling Means Phone Companies Lose $8 Billion Over Five Years, Says Insight Research Corp. |
| Service Providers Cut Application Connectivity CAPEX / OPEX Using Application Session Controllers, says Insight Research White Paper |
| Consumers Adopting Dual Mode Phones for Fixed Mobile Convergence While Enterprises Lag Behind, says Insight Research |
| Peer-to-Peer and File Sharing Services Revenue Will Reach $28 Billion Over Five Years, Says Insight Research Corp. |
| Wireless Backhaul Driving Demand for Private Line Services, Says Insight Research Corporation |
| Presence-Based Services Including Instant Messaging and Push to Talk Will Reach Nearly $23 Billion in 2007, Says Insight Research Corp. |
» View All News Channels
» Press Release Services
» Send2Press Home Page
|
|
|
|
|
Subscribe in a reader
PLAIN TEXT FORMAT (UTF-8)
PDF FORMAT
