Research Reveals Builders Don't Listen - Help is on the Way!

| From

DELAVAN, WI - June 7 (SEND2PRESS NEWSWIRE) -- Stebnitz Builders, a family-owned design-build home remodeling company, announced today that it has implemented a methodology called "Procedural Listening," which is a proprietary discipline that ensures all client communication is documented and passed throughout the entire organization.

"I know listening sounds like common sense and something you'd think everyone would just do," says Chris Stebnitz, one of three family members who own the company. "We discovered research that showed that only 30% of what is said is actually heard. That meant that 70% of what is said is not retained." Chris Stebnitz goes on to say that their new methodology helps ensure that 100% of what is said by the client is not only heard but also documented. Once all client needs are documented and agreed upon, it is internalized by every part of the organization, which has been trained in Procedural Listening.

Procedural Listening was not something that manifested overnight. In 2004 Stebnitz Builders invested in a self discovery process to find ways to separate their company from their competitors. Beginning in fall of 2004, several months were spent talking to clients, associates, suppliers and other stakeholders to identify what, if anything could be done to improve their company.

"Like every business, ours is very competitive," says Dan Stebnitz. "Winning national awards isn't enough. We needed to continue to look for ways to differentiate ourselves."

"We've always kept track of client feedback and are used to people saying good things about their project," says Dave Stebnitz. "Now we also hear great things about the way our company listens. It's incredibly rewarding to know that people truly appreciate their remodeling experience as a result of the Procedural Listening process."

For more information about Stebnitz Builders or their Procedural Listening methodology, visit, or e-mail remodel @, or call 800.410.8027.

About Stebnitz Builders, Inc.

Stebnitz Builders is a nationally recognized and award-winning remodeling general contractor based in Delavan, Wisconsin. Stebnitz Builders provides kitchen and bath remodeling, additions, and whole-house renovations. Founded in 1972 by Stan Stebnitz and purchased by his sons Dave and Dan in 1985.

Stebnitz Builders continues the tradition of family ownership through a third generation. Chris Stebnitz, son of Dave Stebnitz, became an owner in 2005.

News Source:
Like, Share, Save this press release:
  TWEET   SHARE   G+   STUMBLE   LinkedIn   Instapaper   Buffer

The content of the above press release was provided by the “news source” (Stebnitz Builders, Inc.) or authorized agency, who is solely responsible for its accuracy. Send2Press® is the originating wire service for this story and content is Copr. © 2005 Stebnitz Builders, Inc. with newswire version Copr. © 2005 Send2Press (a service of Neotrope). All trademarks acknowledged.

Rights granted for reproduction by any legitimate news organization. However, if news is cloned/scraped verbatim, then original attribution must be maintained with link back to this page as “original syndication source.” Resale of this content for commercial purposes is prohibited without a license. Reproduction on any site selling a competitive service is also prohibited. Information is believed accurate, as provided by news source or authorized agency, however is not guaranteed, and you assume all risk for use of any information found herein/hereupon. This work is licensed under a Creative Commons Attribution-NonCommercial 3.0 Unported License.
STORY READS for this single page only, as of Oct 26 2016:
[ count retired 8.4.16 ]

or: Search

back to top
REFERENCES: , , Stebnitz Builders, Inc., Delevan, Wisconsin, Procedural Listening, family-owned design-build home remodeling company, Chris Stebnitz, remodeling general contractor, kitchen and bath remodeling, whole-house renovations, Sortis, LLC, home remodel, interior design, news, press release from Stebnitz Builders, Inc., Jun 7, 2005, Construction and Building, , , , , Research Reveals Builders Don't Listen - Help is on the Way!