Professional eBay Sellers Document Concern for Marketplace

| From

NEW YORK, NY /Send2Press Newswire/ -- The Professional eBay Sellers Alliance (PESA) has released its study of eBay's new dispute reporting process. eBay recently renamed its fraud reporting system to the Item Not Received/Significantly Not As Described Dispute Process (INR/SNAD).

eBay will be promoting the new reporting system to all buyers in an effort to provide easier recourse for shoppers when a transaction goes wrong.

The INR/SNAD process that is scheduled to go live in January is simply a reporting mechanism with no protective value to the consumer. It does nothing to curtail improper practices from occurring; only reporting after the fact. PESA believes that eBay needs to implement policies that will prevent people with negative intentions from doing excessive damage to innocent shoppers.

A couple of recommendations from PESA are that eBay should verify the address and identity of sellers as well as place restrictions on selling activity until certain criteria are met. A new seller should not have an issue providing a verifiable name and address before listing 50 plasma televisions or laptop computers.

"The integrity of the eBay marketplace will determine the long-term success of our member's businesses," said Jonathan Garriss, Executive Director of PESA. Mr. Garriss added, "If consumers are concerned that they may have a bad experience when shopping on eBay, they will make their online purchases elsewhere."

PESA's study makes several recommendations for addressing shopper concerns when browsing eBay. The study can be viewed from the organization's website at

The Professional eBay Sellers Alliance is an organization representing many of the highest volume merchants on eBay. The members of PESA conducted more than 70 million transactions and over $1 billion in merchandise sales on eBay in the past 12 months. The Organization was formed in August 2003 to address the needs of high volume merchants on eBay.

More information:

News Source:
Like, Share, Save this press release:
  TWEET   SHARE   G+   STUMBLE   LinkedIn   Instapaper   Buffer

The content of the above press release was provided by the “news source” (The Professional eBay Sellers Alliance) or authorized agency, who is solely responsible for its accuracy. Send2Press® is the originating wire service for this story and content is Copr. © 2005 The Professional eBay Sellers Alliance with newswire version Copr. © 2005 Send2Press (a service of Neotrope). All trademarks acknowledged.

Rights granted for reproduction by any legitimate news organization. However, if news is cloned/scraped verbatim, then original attribution must be maintained with link back to this page as “original syndication source.” Resale of this content for commercial purposes is prohibited without a license. Reproduction on any site selling a competitive service is also prohibited. Information is believed accurate, as provided by news source or authorized agency, however is not guaranteed, and you assume all risk for use of any information found herein/hereupon. This work is licensed under a Creative Commons Attribution-NonCommercial 3.0 Unported License.
STORY READS for this single page only, as of Oct 22 2016:
[ count retired 8.4.16 ]

or: Search

back to top
REFERENCES: , , ebay, gothamcityonline, tech, auctions, The Professional eBay Sellers Alliance, PESA, Significantly Not As Described Dispute Process, INR/SNAD, news, press release from The Professional eBay Sellers Alliance, Jan 21, 2005, Online Shopping Sites, , , , , Professional eBay Sellers Document Concern for Marketplace